Enterprise Portals is an independent Delivery Unit (DU) within Tech Mahindra business units. The Unit excels in the collaborative space - a key capability category from the Matrix capability frameworks; its components represent the communication channels that provide interoperability between any telecom organization, its customers, partners and suppliers.

Enterprise Portals Practice encompasses all functions related with the inter-working between partners, suppliers, customers and employees through various e-channels. Using the portal framework, CMS and B2B systems, the Delivery Unit provides a transaction platform by which the various stakeholders/partners can interact or transact amongst themselves.

The Delivery Unit provides end-to-end delivery, managed support and service management capabilities for portal’s content management applications and B2B gateways. Such systems will prove extremely useful for both large and small organizations, typically across their retail, wholesale or international divisions.

Enterprise Portals Objectives:

1. Improve customer experience
2. Increase online sales, as customers become increasingly sophisticated and comfortable with buying on the web
3. Reduce sales costs, taking advantage of the lower costs of interaction via the web as compared to other sales channels
4. Improve time to market for launching new products and services
5. Improve system flexibility to accommodate product and service bundles
6. Improve operational efficiency, drive reuse of existing estate and reduce cost of change by developing common components
7. Provide technology and product independence

Our Portals eco-System

Our e-2-e delivery model provides the following services:

Managed Support & Services

TechM’s Enterprise Portal Delivery Unit provides the complete ownership of pre- and post-production support, along with service improvement delivery roles, for various Telco Portals. Every engagement entails compliance with a stringent set of SLAs to ensure high platform stability, reliability and availability.

The Managed Support and Services group consists of highly flexible and dynamic individuals focused towards quick identification and resolution of all issues. The group ensures platform serviceability at all times. The technical expertise across the group ranges from J2EE to Oracle to Weblogic to Opensource. Awareness of ITIL processes is a must for the success of every engagement. Since this group works hand-in-hand with the delivery teams, the customers get to benefit from extensive synergies across the teams.

Specialist Teams

The Delivery Unit also has core content management, component development and technology innovations teams that provide expert support and specialist consultancy to all our customers as well as to in-house delivery teams.

1. Content Management System (CMS) Practice – A core CMS Group has been formed with the objective of creating CMS domain expertise across various technologies. This group deals with CMS tools such as Interwoven Teamsite, Vignette and OS frameworks such as Magnolia, Alfresco and OpenCMS. The group caters to CMS requirements, both within and outside the Delivery Unit.
   
2. Technology and Innovations Cell (TIC) – The TIC group is entrusted with providing thought leadership, specialist consultancy and support to the delivery teams in the areas of technology evolution, open source development, performance modeling and capacity planning. The TIC also leads the TechM Go to Market initiatives on the portal and OS CMS solutions. TIC works across the following:
   

   a.	Go to Market that includes creating TechM OS “Portal-in-a-box” solution stack
   b.	Contribution to Opensource communities.
   c.	Platform evolution and support
   d.	Managed services support for platform monitoring, performance tuning and capacity planning
   e.	Competency development across technologies including Open source, OFBiz, JBoss, BEA and Oracle collaboration product stack
   f.	Portal consultancy to TechM proposals across Delivery Units and geographies

This cell is involved in all stages of software development life cycle for enterprise portals from business analysis to application delivery, and in-life support (24 x 7). TIC has representation in Program Management and Delivery Board.

Solution and Technology experience

1. Building self-service, zero-touch, real-time, interactive portals based on various technologies including COTS-based and open source frameworks
2. Use of state-of-art technologies for portal development and system integration
3. Proven domain knowledge and understanding of business drivers behind telecom portals
4. Experience includes developing access controlled, content managed portals with personalization and dynamic user experience
5. Technologies and COTs

Enterprise Portals Practice - Technology Landscape:

1. Portal Development
   a. BEA Weblogic Portal, Broadvision
   b. Open Source: Struts, Tile, Spring, Hibernate, Ofbiz
2. Content Management
   a. Interwoven Teamsite
   b. Magnolia
   c. Alfresco
   d. OpenCMS
   e. Vignette
3. System Integration
   a. Axis – Web services
   b. MQ Series
   c. JMS, JDBC, RMI, XML/http
   d. Single Sign On – CA SiteMinder
4. Content Search
   a. Verity K2
   b. Endeca
   c. Google
5. Configuration Management and Build Line
   a. CVS, Ant
   b. StarTeam, CruiseControl
   c. Lunt Build
6. Design Tools and Methodologies
   a. Borland Together, UML
7. Web 2.0
   a. Wikipedia and blogs
8. Project Management
   a. Microsoft Projects
   b. JIRA
   c. XPlanner
9. Testing
   a. Mercury
   b. Empirix
   

TechM’s Enterprise Portals Practice - A Value Proposition