Tech mahindra
Tech mahindra

Solution Overview

Service Value Maturity

  • IT Service Management(Desk) Consolidation/ Transformation with Centralized Management, Process Standardization & Service Based Operations
  • Value Delivered: 30% reduction in support cost & improved first call resolution by up to 75%

To meet business demand for dependable technology-driven services, IT organizations need integrated service management processes that see technology components as integrated parts of services IT provides to the business. Using BMC solutions we can identify the critical business services supported by technology and enhance their value with Service Value Maturity. Service Value Maturity is aligned as per the Gartner’s IT Management Process Maturity Model, and covers solutions across ITSM and process automation.

Proactive Assurance

  • Proactive monitoring, fault resolution  and Automated provisioning for Datacenter  infrastructure, Applications and Enterprise Network tightly coupled with service level management, capacity optimization, Client Device Management & EUEM
  • Value Delivered: Reduced MTTR, Service Impact events & manual trouble shooting by up to by 75% , 40% & 50% respectively

To get your IT out of the fire-fighting mode which may cause random outages and performance issues, you need to have a solution which proactively monitors your entire IT landscape, and gives your alerts before your service goes down. Using BMC’s solution stack, Mahindra provides services which enable proactive monitoring and helps customer in improving the availability and quality of the service at consistent levels

Cloud & Transformation

  • Automation across physical, distributed, virtual, and cloud
  • Infrastructure Provisioning
  • Dynamic Management
  • Dynamic/Proactive Resource Management
  • Integrated Infrastructure & DevOps Management

Automation will enable you to be more responsive to the needs of business, by providing a competitive edge to your organization. Using BMC solution stack Mahindra helps customers in reducing costs, reducing risks, improving service deployment, improve availability, manage risk and compliance, and enable virtualization and cloud computing. Mahindra also provides Cloud Lifecycle Management services which allow the customer to manage the entire service lifecycle right from provisioning of the service till it retires

Brochures

Cloud Transformation

Cloud Transformation

Proactive Assurance

Proactive Assurance

Service Value Maturity

Service Value Maturity
For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com