Business Intelligence
Today's business managers need access to factual information on a real time basis in order to anticipate changes and make proactive decisions. Business Intelligence and Data Management help business managers make their decisions better by converting data into useful information.
At Tech Mahindra we offer a complete set of Business Intelligence and Data Management solutions for businesses. We have leveraged our expertise in complex Data Management solutions to increase customer revenues through optimal asset utilisation and accurate billing of services. Having deployed various business intelligence, CRM analytics and data-quality solutions, our exhaustive experience in the telecom domain is, today, recognised as our key differentiators. Furthermore, our ready-to-deploy software engineering templates, components and frameworks enable us to deliver faster development cycles.
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| Tech Mahindra’s Business Intelligence Framework |
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| Our Business Intelligence (BI) / Data Management Solutions Portfolio |
| Architecting Business Intelligence Solutions and Design |
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Providing complete Data Management and BI solutions for the telecom domain. |
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Designing and integrating data warehousing solutions for COTS products used by Telecom Service Providers, using tools and technologies from leading players. |
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BI access through Internet / Intranet / Extranet. Development of Web Marts and BI Portals |
| Technical Architecture |
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Optimum use of existing IT infrastructure with possible reductions in licence costs for database software or hardware costs |
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Technical architecture development for application development and deployment |
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Administrative services for databases and application servers |
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Adjunct rating solutions – Rate Integration |
| Extract, Transform and Load |
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Expertise in data acquisition strategies from heterogeneous platform |
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Expertise in data transformation and load maintenance & support |
| Data Management & Quality |
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Identifying and recovering stranded assets in inventory |
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Detecting unbilled circuits / services and aligning these with billing |
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Performance audits and tuning - Auditing the existing system to identify data quality issues and subsequent resolutions |
| Database Architecture & Modeling |
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Data model development (Star Schema, Snowflake Schema) for new solutions, leveraging our experience |
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Database performance audits and improvements |
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Development of Metadata repository |
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At Tech Mahindra we invest heavily on creating reusable assets useful for Telecom businesses. Some of these are mentioned below which provides accelerated speed during implementation:
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BI Solution has built a TechM’s proprietary industry standard BI Framework for Telecom which has already been implemented for various clients. The aim of this framework is to provide a pre-built structure of BI solution for telecom industry. The framework components include:
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Transactional Data Store (ODS / Business Layer) |
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Data Warehouse (DW / Intelligence Layer) |
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Corporate performance management |
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Customer segmentation application |
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Churn management application |
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Campaign optimization application |
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Next-best offer application |
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The BI Framework’s strength is that it has been facilitated by Statistical Intelligence. The statistical Intelligence mingled with business intelligence makes the applications like customer segmentation, churn management, campaign optimization and offer suitability, next-best offer robust, accurate and precise.
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Metadata is an extremely important component of BI Program. A well-designed metadata model enables effective administration, change control, and distribution of the data supporting the BI program. Metadata includes business rules, data sources, summarization levels, data aliases, data transformation rules, technical configurations, data access rights, data usage and much more. InfoMate® is a TechM's proprietary end to end Metadata Management Solution for Business Analyst.
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| Tech Mahindra's expertise and experience in building Data Management and Business Intelligence solutions help you to build scalable and cost effective solutions that connect data across multiple geographies. |
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