Tech mahindra
Tech mahindra

NexGen Customer Care - CareXa

NexGen Customer Care - CareXa

Our next generation customer care, with agent virtualization, analytics, assisted interactions and digital channels.

Social Media Management - SOCIO

Social Media Management - SOCIO

Our social media platform solution helps enterprises with actionable insights and proactive solutions in a world of multiplying factors and multiple interaction points.

Desktop Automation Platform- UNO

Desktop Automation Platform- UNO

UNO, key element of CareXa, is a robotic process automation tool that manages operations effectively and efficiently, thereby improving average handling time and customer experience.

Cart Conversion & Recovery - CartFull

Cart Conversion & Recovery - CartFull

A Comprehensive solution for cart conversion & recovery.

Personalized Marketing & Customer Retention– Smart Offers

Personalized Marketing & Customer Retention– Smart Offers

Tech Mahindra’s Smart Offer platform is a Big Data Analytics based platform for generating personalized offers to customers.

Predictive Insights from Tech Mahindra – PRISM

Predictive Insights from Tech Mahindra – PRISM

Tech Mahindra’s PRISM platform enables business users with self-service predictive analytics.

Warranty Management & Predictive Analytics - WMS

Warranty Management & Predictive Analytics - WMS

Tech Mahindra’s next generation of Warranty Management and Predictive Analytics platform streamlines operational warranty and provides actionable insights across the customer life cycle.

Retirement & Wealth Services – SURE (Superannuation)

Retirement & Wealth Services – SURE (Superannuation)

The pensions and retirement landscape is in a state of flux characterised by ongoing evolution and reform.

Cloud Aggregation Platform - CAP

Cloud Aggregation Platform - CAP

Tech Mahindra’s Cloud Aggregation Platform (CAP) is a common integrated platform designed for Cloud Brokers and Cloud Service Providers to deliver cloud services.

Managed Data Service - MDS

Managed Data Service - MDS

MDS is a one-stop solution for reference data management from Tech Mahindra.

Modular Enterprise Managed Services– mEMS

Modular Enterprise Managed Services– mEMS

Our mEMS is an end-to-end management stack combined with managed services offering. It offers our partners’ best of the breed management tools, packaged with our Managed Services delivery capability.

Remote Tech Support – Tecnico

Remote Tech Support – Tecnico

Our remote tech support solution makes the smart home of tomorrow into a practical and feasible solution of today.

Order Management System – OMS

Order Management System – OMS

Our robust Order Fallout Management solution efficiently manages and resolves fallouts with least disruption to existing systems.

Epselon

Epselon

Epselon enables easy digital transformations by providing an automated assessment of the enterprise baseline information.

In a changing global environment, organizations are looking for end-to-end ownership of business processes to improve business agility and enhance customer experience. To achieve efficiency and be effective, organizations rely on industry standard processes, which are supported by best-in-class technology. However, shortage of capital and cost pressures, compel them to seek innovative engagement models to accomplish these goals.

Customer Challenges

  • Lack of end-to-end process ownership and ballooning costs
  • Time to market delays
  • Disparate and customized technology environments creating inefficiencies

TechM Platform Solutions leverage our best in class analytics, service delivery capabilities, domain knowledge access to new technology and process acumen to provide our customers with business solutions that enable scalability, flexibility and cost predictability.

Our global and scalable solutions enable the standardization and consolidation of business processes while accommodating changing needs. Customers are assured of quick on-boarding by leveraging pre-configured and standardized processes, ready-to-use accelerators and integration frameworks. Our solutions can be flexible and aligned to the customer’s priorities and needs. The solutions can be offered on a modular basis.

Benefits

  • Drives end-to-end visibility and process ownership.
  • Faster time to revenue and response.
  • Quick implementation with customizable pre-configured business processes and scalable IT infrastructure.
  • Lower upfront investment and lower risk with single point of contact per module.
  • Intelligence and analytical insights into business for comprehensive KPI and SLA reporting.
 
  • Standardized and industry best business processes with state-of-the-art applications and technology.
  • Reduced ongoing efforts and investments to keep the technology up-to-date.
  • A global and scalable solution that enables the standardization and consolidation of processes while accommodating growing business needs.
  • Improved efficiency in business operations achieved through sustained performance of best practices and deployment of effective control mechanisms.
  • Quick onboarding by leveraging pre-configured and standardized processes, ready-to-use accelerators and integration frameworks.
For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com