As
a part of its mature quality processes,
Tech Mahindra uses well defined
process measurements to monitor
the quality of solutions delivered
and ensure continuous improvement.
With a strong focus on process management,
Tech Mahindra’s Business Management
System (BMS) integrates business
needs and industry best practices
to deliver services that constantly
improve:
- Customer Satisfaction
- Productivity and Cycle-Time
- Quality of Solutions and Services
Integration
of Intiatives
Tech Mahindra’s
BMS is designed to develop solutions
that meet client specifications
in accordance with statutory and
other industry-wide standards. Tech
Mahindra’s quality leadership
conforms to world-class quality
standards and models. Tech Mahindra
is ISO 9001:2000 certified and is
assessed at SEI-CMMI Level 5. Tech
Mahindra has also been awarded the
ISO 20000-1 (IT Service Management
standard) and ISO 27001 (Security
Management standard) certification
for its development centres across
India and UK.
Tech Mahindra is certified
at PCMM Level 5 for its people-care
practices and is the third company
in the world to have been appraised
for SSE-CMM Level 3.
Tech Mahindra's
Service Delivery Framework - mASTER™
Based on proven methodologies
and industry best practices, Tech
Mahindra has defined a holistic
transition process framework - mASTER™
- for effective service delivery
to customers. mASTER™ offers
a methodology for planning, managing,
delivering and operating complex
programs through five defined phases
as depicted below:
The mASTER™
methodology covers a broad range
of activities that are structured
around quality gates and deliverables,
thus ensuring a predictable and
measurable business outcome and
consistent quality of deliverables. |