Tech Mahindra’s Network Design and Engineering (NDE) practice has extensive experience in applications & network performance, along with network operations, planning and designing. Being accredited with internationally recognized certifications, we have served numerous tier-1 customers across the world.

Service Offerings:

Application Performance Engineering (CRM/Portal/SDP Applications etc.):

• Non-functional design
• Performance prediction – using tools like OPNET etc.
• Performance testing – Using performance testing tools such as Loadrunner etc.
• Performance monitoring and tuning – Using tools such as Wily, Tech Mahindra’s ePR toolset etc.
• Performance audit, troubleshooting and tuning

Radio Network Engineering:

• Planning of CDMA/GSM and 3G Radio Networks
• Study of topology and utilization of radio network
• Radio Network Optimization to cater to network issues e.g. coverage, voice quality and congestion
• Radio Network Benchmarking to assess network performance vis-à-vis competitions
• Provide IBS and radio repeater solutions

Core Network:

• Planning & design of core network
• Verification & validation of the core network design
• Audit of routing and system database
• Plan for migration to Next Generation Networks

Transmission Network:

• Validation of transmission network design
• Audit of back-bone structure with redundancy plan
• Utilization mapping of path/ring
• Audit of cost-effectiveness of the rings and recommendations on re-orientation/ splitting for optimum hardware usage
• Monitoring of alternate transmission network and advantages to cater to future expandability

NOC – Design & Implementation:

• DCN (Data Core Network) design required to bring together all the alarms to centralized location
• Propose Infrastructure required inside NOC
• Software/OSS solutions for the NOC functional units
• Resource distribution for (24 x 7) NOC Management

Data Quality Management:

• Synchronization of available logical and physical data
• Data Cleansing to ensure data correctness, integrity, uniformity, consistency
• Inside plant and outside plant data cleansing

Business Benefits:

• Reduce design and development iterations, total ownership and redesign costs
• Reduce operational costs due to improved Mean Time Between Failures (MTBF) and the ability to predict performance issues
• Improve earnings by optimizing the usage of network and application
• Seamless network and application operation by proactive management and fixing of performance bottlenecks
• Improve customer satisfaction by higher availability of applications and services
• Increase internal user productivity with higher network and application availability and reduced time in waiting for helpdesk and other administrative functions
• Reduce attrition and customer churn by providing improved customer experience.
• Ability to make dynamic iterations to designs made easier by creating model networks, using a computer, which could otherwise be difficult to achieve through mathematical models
• Use of field-proven tools and mature processes based on Tech Mahindra’s relationship with the tool vendor
• Ability to achieve a high degree of detailing that could even be extended to scrutinize specific design problems in parts of a network and analyze for a solution
• Fine-tune the model of the network to simulate the network accurately providing a readymade starting point for further requirements of expansion and migration
• End to end services portfolio starting with planning and modeling to cleansing of network data allowing operators to increase profitability and improve quality of service
• Reduction in provisioning and repair OPEX
• Profitability increased through more efficient use of network assets
• Optimise time to delivery (by more than 75 %)
• Synchronisation between logical and physical ensures minimal backlog

Success Story

• Saved £38M/year by improving response time from 41 sec to 3 sec using performance testing and tuning approach with zero investment on capacity enhancements
• Saved £2.25M/month incurred through cost of penalty of Ofcom EOI non functional requirements by completing Performance testing within the stipulated time
• 60% saving in cost for benchmarking / for carrying out scalability analysis using simulation approach
• 45% Reduction in CAPEX and 32% OPEX through Server consolidation
• On an average 30% of the bottlenecks on a CRM platform are fixed in 3 days instead of 15 days