Solution Integration
Growth in the Solution Integration (SI) services market is fueled by the need for seamless business processes across an organization’s complete value chain of customers, partners, suppliers, and employees. Tech Mahindra's SI services enable clients to identify, develop, and implement the best-fit solutions which are equipped to meet their changing business requirements.
Tech Mahindra's Solution Integration services offer to:
- Leverage IT investments
- Minimize risks
- Maximize compatibility
- Maximize interoperability
Tech Mahindra provides total project management, right from architecture design, integration, system and interface development to migration backed by world-class methodologies, well-defined solution frameworks and extensive integration experience with tier-1 service providers.
Application Development & Management
With design and development expertise in diverse platforms, best-of-breed tools and techniques, combined with industry best practices, Tech Mahindra offers scalable end-to-end application development and management solutions from requirement analysis to deployment and rollout.
Our mature and proven service delivery framework - mASTER™ - instills stringent quality measures in our processes to enable us to provide predictable, low-risk, high-quality development and maintenance services.
Tech Mahindra’s services span the following application lifecycle stages:
- Application Development – Providing end-to-end development from requirement analysis to deployment and rollout. The application may be bespoke or a COTS based product.
- Application Maintenance - Changing or enhancing software to meet changing or increasing business demands in the post-rollout phase of an application
- Application Support – Providing first, second, third line support and on-call support. On-call support further includes Gold (24x7), Silver and Bronze support.
- Application Integration/Migration/Transformation - Replacing, migrating and integrating legacy or bespoke systems with COTS products
- Application Management -The application management layer cuts across all software engineering activities listed above. Tech Mahindra takes complete ownership of the outsourced suite of applications as per the agreed scope and manages the support. This typically involves transition management, project management, proactive risk and scope change management, quality management, SLA management etc.
Consulting
Tech Mahindra offers a full range of Consulting services to help analyze your business requirements for effective implementation of software solutions.
Tech Mahindra’s Consulting services cover:
- Strategy planning
- Assessment
- Procurement
- Re-engineering solutions
- Planning, audits, best practices etc.
Tech Mahindra's Consulting services emphasize our holistic approach in solving clients' business and IT problems, flexibility around the vendor/client relationship, pricing and packaging, the ability to assist in corporate transformation and agility, as well as commitment to creativity and innovation.
Managed Services
Businesses today face increased complexities due to changing needs and reduced budgets, and it is often found that traditional solutions to these challenges distract players from their core business strategies. IT is not only regarded as an essential means to drive efficiencies in an organization but also the first area to be scrutinized due to budgetary constraints. In the current economic environment, focusing on core competencies is the key to survival and success. With a core focus on Telecom, Tech Mahindra has the expertise and experience to manage an enabling infrastructure and applications and run outsourced operations for large telecom operators smoothly.
Tech Mahindra’s Managed Services model is a non-invasive approach to outsourcing, providing skills and competencies, with support tailored to customer requirements and the flexibility to implement and manage key projects as part of ongoing operations. This provides our customers the best of both worlds - control and flexibility over their information systems without either the pain or cost of running them.
Tech Mahindra's Managed Services offerings cover the entire array of IT outsourcing services including networks, IT infrastructure, applications and business processes.
- Application Management Services
Tech Mahindra has the expertise to manage complete application platforms for clients across various technology domains - BSS / OSS / SDP / ERP etc. This includes day-to-day business operations of applications as well as managing the underlying IT infrastructure and networks from user Desktops to the Datacentre.
Services include
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Application operations
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Database administration
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System and network administration
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Application support and maintenance as well as enhancement / development through design, testing and implementation.
- Infrastructure Management Services
Tech Mahindra provides a wide variety of services to monitor and manage all elements of an IT infrastructure including:
- Data centre management
- Network management
- End-user support ( Service Desk)
- System engineering
- Database management
- Storage and backup management and
- IT Security
Tech Mahindra has ITIL compliant processes in order to effectively deliver these services. Tech Mahindra has significant experience in using a variety of off-the-shelf tools including HP OpenView, BMC, IBM Tivoli and others. Our approach to IT Outsourcing is based on global best practices and is coupled with several years of experience in serving customer needs across various technologies.
- Revenue Management Services
Revenue Management Services span key functions of Billing & Customer Care operations including system operations, remote billing operations, billing application hosting, production operations and MIS reporting.
- Mobile Virtual Network Enabler Services
Managed Services offers aspiring Mobile Virtual Network Operators (MVNOs) a complete turn-key solution which includes Billing & CRM, Rating, Provisioning, Mediation, Revenue Assurance and Fraud Management.
Tech Mahindra’s MVNE services provide cross functional operational support for applications, data centre operations, application development, integration support, MIS and helpdesk
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