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Infrastructure

Facilities

Tech Mahindra's global footprint spans 24 locations in 14 countries including 11 state-of-the-art development centres and 13 sales offices in Americas, Europe, Middle-east, Africa and Asia-Pacific.

Global Connectivity

Tech Mahindra looks at uninterrupted client connectivity as a vital component of its global delivery model. This is ensured by understanding the specific needs of each client or engagement, and is typically achieved through one of the following:

  • Connectivity over MPLS cloud (Encryption enabled)
  • Dedicated point-to-point IPLC (Encryption enabled)
  • Site-to-Site Virtual Private Network (VPN) over Internet
  • Client-to-Site VPN

Our infrastructure management teams provide dedicated 24x7 support to ensure uninterrupted client connectivity and seamless engagement execution across locations.

Security Perimeter

Tech Mahindra follows global best practices for data security. It has implemented a Multi-zone Firewall solution with the following features:

  • Multiple VPN Gateways with Central Management
  • Appliance Based Firewall Solution (Throughput / Security / Scalability)
  • LAN / WAN / RED ( Internet) / DMZ / Customer Zones
  • VPN Enabled Firewall
    • Unlimited VPN capability
      • Roaming users, Sales Hubs
      • Secure connections with Multiple clients.

Certifications

  • ISO 27001 (Security Management standard) certification
  • Third company in the world to have been appraised for SSE-CMM Level 3.

Business Continuity Planning (BCP) / Disaster Recovery (DR)

In order to ensure a level of readiness to maintain the continuity of its critical business and services to customers, Tech Mahindra has put together a business continuity management framework, which encompasses its key functions, projects and systems.

Tech Mahindra has made sustained investments in developing and implementing an effective business contingency plan, along with mitigation measures for recovery of IT infrastructure and operations, in the event of a disaster. Along with the preparation of BCP and DR plans, regular disaster recovery trials and mock drills are carried out across all customer projects. Backup copies of essential business data and software are taken regularly & stored offsite.

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