As a part of its mature quality processes, Tech Mahindra uses well defined process measurements to monitor the quality of solutions delivered and ensure continuous improvement. With a strong focus on process management, Tech Mahindra’s Business Management System (BMS) integrates business needs and industry best practices to deliver services that constantly improve:

• Customer Satisfaction
• Productivity and Cycle-Time
• Quality of Solutions and Services

Integration of Initiatives

Tech Mahindra's BMS is designed to develop solutions that meet client specifications in accordance with statutory and other industry-wide standards. Tech Mahindra’s quality leadership conforms to world-class quality standards and models. Tech Mahindra is ISO 9001:2000 certified and is assessed at SEI-CMMI Level 5. Tech Mahindra has also been awarded the ISO 20000-1 (IT Service Management standard) and ISO 27001 (Security Management standard) certification for its development centres across India and UK.

Tech Mahindra is certified at P-CMM Level 5 for its people-care practices and is the third company in the world to have been appraised for SSE-CMM Level 3.

Tech Mahindra's Service Delivery Framework - mASTER™

Based on proven methodologies and industry best practices, Tech Mahindra has defined a holistic transition process framework - mASTER™ - for effective service delivery to customers. mASTER™ offers a methodology for planning, managing, delivering and operating complex programs through five defined phases as depicted below:

The mASTER™ methodology covers a broad range of activities that are structured around quality gates and deliverables, thus ensuring a predictable and measurable business outcome and consistent quality of deliverables.