Today's "next-generation service providers" are required to manage a highly complex set of products and services in a dynamic and competitive marketplace. Tech Mahindra's next-generation OSS solutions enable the service providers to maximize return on investment (ROI), reduce costs, offer superior customer service, and accelerate time to market for new products and services.

Our global customers have significantly reduced implementation timeframe and experienced a consistent approach with Tech Mahindra's OSS methodology. With over 3000 years of expertise within the OSS domain, existing as well as next generation services covering all functional aspects of Service Fulfilment and Assurance solutions, Tech Mahindra is well positioned to address the requirements of service providers, ISVs and telecom equipment manufacturers.

OSS Capability

Tech Mahindra follows the eTOM methodology for executing OSS projects; because we understand these functional areas as well as the processes associated with them.

Tech Mahindra's OSS Solutions span across following eTOM functional areas:

• Service configuration and activation
• Resource provisioning
• Service problem management
• Resource trouble management
• Service quality management
• Resource performance management
• Resource data collection and processing
• Service and resource operations support

Tech Mahindra's OSS capability encompasses all major aspects of OSS deployment; from a comprehensive skill-set in business process modeling to product deployment, Tech Mahindra integrates various systems to develop a complete solution.
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OSS Experience

Our experience covers various facets of fulfilment and assurance solutions leveraging using some of the leading COTS products as well customer developed solutions. The following table summarizes experience in various OSS functionalities

OSS Functionality	OSS Systems
Fulfilment
Network configuration, Cross Domain Activation	MetaSolv ASAP / IPSA , Cramer, Clarity
Service Provisioning Workflows	TIBCO, BEA, Axioss, Clarity, MetaSolv OMS
NGN Service Provisioning	Custom developed system
Configuration Pre-qualification, capacity planning	Custom developed system
Inventory Management	Cramer, MetaSolv Inventory, Granite, Custom developed system
Subscriber Provisioning	MetaSolv ASAP, Custom developed system
Assurance
Fault Management / Alarm correlation	Netcool, Alcatel- ADMP SA OSS framework, Visual Up Time
Service quality /Level Management	Watchmark Omnitel, Service Assure (Vallent), Micromuse Provisio
Performance Monitoring and reporting	Concord Network Health
Service monitoring and TT handling	Agilent NetExpert, Remedy TT system
Customer Impact analysis and automated TT handling	Micromuse impact, Clarify TT
Interconnect FM / PM monitoring	Custom developed system
Network traffic monitoring	Custom developed system

OSS Offerings

Tech Mahindra’s OSS offerings address the requirements of Service Providers, Independent Software Vendors and Telecom Equipment Manufacturers.

For Service Providers

For Independent Software Vendors (ISVs)

For TEMs

Tech Mahindra has designed an innovative model to build a competency centre for Independent Software Vendors and Telecom Equipment Manufacturers. The competency centre works more or less as an extension of the ISV/ TEM’s own development center.

The Tech Mahindra OSS Methodology

Tech Mahindra follows a standard methodology providing specific procedures/templates/information to execute OSS solutions. This methodology is based upon the extensive experience Tech Mahindra has in providing OSS Solutions to Tier 1 service providers, ISVs and TEMs. It covers all the life cycle stages involved in OSS opportunity, right from bid response, requirement gathering till IVV&T for various services.

Some significant benefits of Tech Mahindra OSS methodology are:

• Improve OSS Solution delivery timescales, reduce defects
• Predictably Improve for Telecom Service Providers processes
• Use industry best practices, standards and technologies
• Provide a framework for continuous evolution of OSS capabilities
• Simplify adoption across the organization
• Reduce learning curve while resources new the OSS domain

Thought Leadership

Tech Mahindra not only follows TMF NGOSS standards (eTOM, SID) for executing OSS projects, but contributes significantly in developing those standards. The company has been involved in defining business requirements, developing information models, API specifications, demonstrating proof of concepts in TMF and OSS/J forums.

Tech Mahindra in the TeleManagement Forum

Tech Mahindra in OSS/J

Tech Mahindra’s involvement in OSS through Java Initiative (OSS/J)

• Development of SQM API specifications.
• Proof of concepts to demonstrate the benefit of OSS/J APIs for Solution Integration
• Solution consultancy
• Developing OSS/J adapters for OSS COTS systems

Key Engagements

Customer	Opportunity	Tech Mahindra's Role
Leading ISP in New Zealand	Service fulfillment for an IP VPN network	Complete lifecycle responsibility for AXIOSS platform deployment and enhancements.
UK based SI specializing in Internet Access/ Service solutions for Wireless and Satellite Networks	Enabling operations towards service launch of Inmarsat's Mobile Packet Data Service. Development of NM solution providing FCAPS functionality.	Complete lifecycle responsibility for development of Home Land Earth Station (HLES) components. Fault and Performance Management, RADIUS protocol based Authentication, Authorization and Accounting (AAA) Server
Tier 1 service provider in UK	Improving the network planning and provisioning process for planning and provisioning of client's core SDH network.	Enhancement and Maintenance of system· Enhancement and support of Order Handling Component, Network Planning Tool and Problem Management Tool (PMT)
A leading communications service provider in USA	Migration and synchronisation of data from external system to Cramer.	Analysis of Metadata requirement. Metadata preparation for various components of Resource manager like Circuits, Services, Nodes cards, Locations, Contacts, Numbers etc.
A leading tier-1 Telecom Service Provider in APAC	Comprehensive Provisioning Management Solution for NGN as well as legacy network.	Prime system integrator for overall OSS/BSS solution. Requirement Analysis, Solution design for flow through provisioning of services using MetaSolv components, integration with other OSS/BSS vendors Development of service flows, north-bound and south-bound interfaces. Installation and commissioning of MetaSolv ASAP and IPSA and porting of developed components in production environment.
Large mobile operator in Europe with global reach.	Integration of Fault management system with Trouble Ticket Management System using OSS/J APIs	Develop adapters for OSS sub-systems: Fault Management System (Agilent NetExpert) Trouble Ticketing System (ASCOM) Integration Testing of the system. Solution Integration using Sun One Application server