Content, Process and User Experience Management (CPM) practice focuses on three distinct areas : Customer Experience (Extended CRM) , Operations Improvement, and Employee Productivity.
Consumers are moving outside the purchasing funnel - changing the way they research and buy products. Enterprises are looking at ways and means by which they can influence their consumers – across sales, service and marketing. At the same time, Enterprises want to stay Competitive, overcome cost pressures and challenging macro-economic conditions. Employees on the other hand are expecting more from their work place – flexible work policies, flat organization, social collaboration, and change from traditional work culture. We help enterprises achieve in all three areas.
We use a combination of solutions from various practices – Business Process Management & Integration , Customer Relationship Management (CRM) , User Experience, Portals, E-Commerce, Social collaboration, Talent Management using various products to help achieve tangible business value in above three specific areas.