Tech mahindra
Tech mahindra

Content, Process and User Experience Management (CPM) practice focuses on three distinct areas : Customer Experience (Extended CRM) , Operations Improvement, and Employee Productivity.

Consumers are moving outside the purchasing funnel - changing the way they research and buy products. Enterprises are looking at ways and means by which they can influence their consumers – across sales, service and marketing. At the same time, Enterprises want to stay Competitive, overcome cost pressures and challenging macro-economic conditions. Employees on the other hand are expecting more from their work place – flexible work policies, flat organization, social collaboration, and change from traditional work culture. We help enterprises achieve in all three areas.

We use a combination of solutions from various practices – Business Process Management & Integration , Customer Relationship Management (CRM) , User Experience, Portals, E-Commerce, Social collaboration, Talent Management using various products to help achieve tangible business value in above three specific areas.

Web Content Management

Web Content Management

Our Web content Management solutions help our customers fully leverage the “Power of Website”. We help to improve their customer’s experience, improve online sales, and enable self-service.

Enterprise Content Management

Enterprise Content Management

Our wide array of services in Imaging and Records management, Digital Asset management, Web Content management, Document management, and Customer Communication management enable customers to do more.

Business Process Management

Business Process Management

We help customers automate and improve their processes through business rules orchestration, Business Process management, Integration, SOA to improve business agility, improve productivity and reduce operations cost.

UXM

UXM

Consulting Design, Development and Implementation are some of the solutions we offer. Our solutions help organizations improve productivity and operational performance.

SharePoint Services

SharePoint Services

Tech Mahindra has a dedicated SharePoint Practice that focuses on portal development, content management and process management. Our SharePoint Solutions help transform a company’s customer and employee experience through Web 2.0 technologies.

Pega

Pega

An established Pega practice, we are a global leader and a strategic alliance well-known for building and implementing innovative solutions that have transformed enterprises across industries.

Portals and ECommerce

Portals and ECommerce

Using Web 2.0 technologies we transform user experience through Portals, eCommerce, and Collaboration. Our solutions include designing technology architecture, technology evaluation and application effectiveness.

Talent Management

Talent Management

We offer Learning & Talent management Services driven by user experience to offer end-to-end Consulting, Technology, Performance & Learning and Support Services to help organizations improve productivity and operational performance.

Solutions Portfolio

Solutions Portfolio

Connected World Connected Solutions. We offer Customer Experience management, Warranty management, FASCIA and much more from the Content, Process and User Experience management practice at Tech Mahindra.

CRM – MS Dynamics

CRM – MS Dynamics

We help our customers reduce operating expenditure and cost of ownership across multiple verticals through our CRM practice.

CRM - Salesforce.com

CRM - Salesforce.com

Our cutting-edge solutions and service offerings on Sales, Service and Marketing using Salesforce.com and Force.com help customers transform their end customer experience through customer relationship management.

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com