Tech mahindra
Tech mahindra

Unified Communications

 

Thought Leadership

Enhanced customer experience providing flexibility and ease of accessibility has become the most essential advantage any business requires to stay competitive in the market.

Unified Communications provide convergence of applications and communication channels like e-mail, chat, web collaboration, conferencing, SMS, fax and rich presence for superior collaboration and customer care.

Tech Mahindra Contact Center Capability Coverage:

Provide complete life-cycle management/delivery using capabilities on various UC platforms. Product expertise includes Microsoft, Cisco, Avaya, Oracle and Broadsoft.

Vision Statement

Complete Life Cycle Managed Service Delivery

  • Call control and multimodal communications
  • Rich presence
  • Instant messaging
  • Unified messaging
  • Speech access and personal assistant
  • Conferencing-audio, web and video
  • Collaboration tools
  • Mobility
  • Business Process Integration (BPI)
  • Software to enable Business Process Integration
  • Architecture audit and assessment
  • Managed services and BAU support
  • Hosted contact centers
  • Transformation
  • System design and integration (HA)
  • Deployment and upgrades
  • IVR Customization and Development
  • Development and Customization (SDK) services
  • Software based UC solutions
  • A consolidated product line that provides all the desired UC features
  • Streamline business processes to work more productively and optimize all contacts thereby reducing operational costs
  • Migration to a UC platform that provides for collaboration services
  • High-End customization with CRM and other backend systems
  • Strong knowledge base on UC domain with trained and qualified engineers
  • Proven system integration capabilities with BSS or OSS systems to provide for service provisioning, billing and service assurance
  • Vast experience in providing small, medium and large size turn-key UC solutions
  • Expertise in solution design, deployment of UC solution platforms that are based on industry best practices
  • Standards-based, extensible UC platforms for application development backed by a rich network
  • Leverage dedicated labor hosted environment for testing and validating solutions
  • Tech Mahindra’s Presence around the globe
  • Integrated UC solutions that allow communication over a unified interface
  • Social-media integration and inter networking
  • Reduced cost associated with operations and management of UC solutions
  • Enables expansion and extension to meet evolving business needs, providing the best investment protection
  • Tailor made audit and assessments to suit customer requirements
  • Development of adapters to integrate with CRM and back-end systems

Downloads

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

The client is a Tier 1 Communication Service Provider in US.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Operating in more than 170 countries, the customer is one of the world’s leading providers of communications solutions and services.

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

The client is a large European Communication Service Provider who provides security operations centre (SOC) services to major customers across the globe.

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com