Business Support Systems
Seamless Integration with Siebel CRM for Improved Customer Satisfaction

“Tech Mahindra has guided us through the IT application map to support MTNC’s medium to long term business needs in the telecom domain. Your business process reengineering work in the area of project delivery helped us reduce the “time to market” of our products. Tech Mahindra’s intimate understanding about operator’s business needs, rich experience in Siebel as well as the telecom billing domain combined with team’s commitments towards customer satisfaction has resulted in MTNC ordering the recent Siebel project. In the competitive environment of the service industry, our customer’s expectations are getting increasingly demanding every day. Once again, I look forward to the quality and timely delivery of the commitments to live up to the expectations already created by the good work in previous projects.”
Mr. Chandra Tiwari
Chief Project ImplementationOfficer
MTN Cameroon
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Digital Rights Management
Media Protection to Combat Revenue Losses

The client is a leading mobile multimedia service provider in Thailand providing a wide variety of digital media-related services including up-to-date news and content to its customers. Having built strong relationships with business partners and resellers, the client aims to maximize its potential in providing high quality information and products to customers.

Find out how Tech Mahindra helped the client to protect WMA files from piracy using Windows DRM, thereby curtailing revenue loss
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Embedded Solutions
iTV STB Network Customization

The customer is one of the world's leading enablers of Interactive television /IP Television experiences, providing the technology, content and services that power interactive television for more than 56 million digital set-top-boxes in 96 countries around the world.

Find out how Tech Mahindra provided operator specific customization to the client’s STB middleware right from the network-dependent functionalities to localized interfaces for the network’s end consumers.
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Mobility Solutions
Content Delivery Management for a European Football Organization

The client – a European Football Organization - creates a lot of content in the form of videos for events such as a goal, penalty etc. that occur during a match. It required a system to deliver these videos to mobile subscribers at run time i.e. when the matches are going on and as soon as any event such as a goal occurs.

Find out how Tech Mahindra provided a seamlessly integrated content delivery system integrating with the operator’s billing systems, SMS, MMS and WAP gateways.
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Network Design & Engineering
An Integrated Proactive Performance Management approach to Application Performance

The client provides advanced broadband capabilities and 3G multi-media services to wireless subscribers in Taiwan. The client wanted to leverage its investments only if a higher customer satisfaction through CRM application performance and high availability of the system was ensured.

Find out how Tech Mahindra deployed an Integrated Proactive Performance Management approach to guarantee performance improvements.
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Operations Support Systems
Transforming Next-Generation Networks of the 21st Century

The client is a Tier-1fixed line operator in Europe. As the incumbent provider, t has over 20m lines and is engaged in one of the most Revolutionary transformations in the history of the communications industry.

The customer is engaged in revolutionary transformation of their existing TDM infrastructure and supporting systems to an IP-based infrastructure that supports multimedia multi-services on open platforms that promote convergence.

Find out how Tech Mahindra has been involved in a number of facets of the transformation journey.
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Security
Managed Security Services for an Identity and Access Management Solution

The client is one of Europe's leading providers of telecommunications services. Having engineered and stabilized its SSO operations, the client wanted to introduce flexibility in scaling operations to meet the growing use of SSO across its business.

Find out how Tech Mahindra with its strong SSO capabilities and large pool of trained professionals, proposed to takeover the SSO integration and operations to bring in efficiency in a cost effective manner.
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R&D Services
Development and Testing to Support VoIP Functionality

A Global Telecom Equipment Manufacturer with a very large number of PSTN Class 4 tandem switches installed across North America. The client was moving from legacy to a Next-Generation Networks platform to introduce new features/products in order to satisfy the needs of long distance service providers.

Tech Mahindra gained an understanding of the test environment, tools and processes, NGN architecture and various VOIP protocols and setup an offshore test lab, to cater to the client’s requirements.
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Design and Development of a NMS for a Local Exchange and a Class4 Softswitch

The client is a leading North American equipment vendor of Local exchange switches and is very active in IOC and CLEC segments. The primary need was to have an external Management System for managing one or more Converged switching systems configured in a Host-Remote network topology and support FCAPS functionality.

Find out how Tech Mahindra was involved in System Architecture and design, development and testing of the Network management system supporting the FCAPS functionality and more.
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Product Sustenance and Support for Multi-Service Access Node (MSAN) with Triple-play Services

The client is one of the leading Access equipment manufacturers and one of the first to deliver video services over DSL from an MSAN platform. The client required support for the existing MSAN deployments to address new customer requirements.

Find out how Tech Mahindra took full product ownership (for sustenance) including software/hardware development and testing, L3 customer support and Technical Publications for the client.
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Re-architecting PSTN Class4 into NGN Softswitch

The client is a Global Telecom Equipment Manufacturer with a very large number of PSTN Class 4 tandem switches installed across North America. The client wanted to re-architect the PSTN Legacy Class 4 switch to fit into Next Generation Networks as a Media Gateway Controller and address new market opportunities by building SIP-PSTN border element and SIP-TCAP Gateway functionalities over the Long Distance Class 4 NGN tandem frame work.

Find out how Tech Mahindra Tech Mahindra contributed extensively in transforming a perceived business opportunity into a highly successful product.
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Next-Generation MSSP Layer2/Layer3 Datacom and Sonet/SDH Testing

Find out how Tech Mahindra provided integration/functional testing, test strategy planning, regression testing and test automation services to a leader in providing end-to-end Triple Play Services to Service Providers, Enterprises and Government worldwide.
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