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| The Tech Mahindra Newsletter |
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BPO is evolving to KPOs. This evolution is an implication of evolving organizations – resulting in changing sourcing strategies and service provider relationships. Tech Mahindra, in association with Gartner, brings together a few of our observations in the form of TECHMISSIVE, a quarterly newsletter. This edition focuses on the evolution of BPOs and what defines KPOs, what are the implications of this evolution for the service providers as well as for outsourcers. Read our case studies about Shared Services, Marketing Operations or Network Services.
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