Multi-Channel delivery is becoming norm in today’s business. From customers choosing to make a purchase, making the transaction to building the loyalty in the post-purchase world firms are increasingly challenged to make this a seamless customer-driven interaction.
Creating the customer experience and the interactions, implementing the tools and technology, meeting the regulatory and security requirements and a robust technology infrastructure, keeping pace with disruptions in the offerings, yet maintaining profitability is not easy. Often, firms have to balance between the need for investments, preserving the customer base and keeping the shareholders happy. To further complicate the decision-making is the rapidly evolving landscape of participants, technologies, business models and innovative start-ups. The payments business landscape has grown more complex than ever.
At Tech Mahindra we believe a strong eco system of connected capabilities is required for firms to be successful in the new normal for Payments. To enable rapid innovation in customer interactions the back-end processes and infrastructure has to get efficient. No longer are unique and distinct capabilities enough.
Tech Mahindra brings the strength of a complete ecosystem to make you successful. Our strengths in Payments, ioT, Device Engineering and Mobility enable us to truly empower our clients to accelerate their product innovation cycle. Our Mobile Money platform is in use by over 300 Million users worldwide with over 120 deployments across 90 countries, the platform is stress tested, secure and technology or instrument agnostic. Not only do these create truly memorable digital experiences but help reduce merchant attrition and enable our partners to roll-out new payment capabilities quickly (such as Apple Pay or EMV Compliant mPOS)
Our connected engineering capability works with M2M terminals, Communication modules, Networks and Enterprise systems to make Connected Cars Commerce possible.
We have been assisting our commercial banking customers with offerings on Payments Services Hub, Transaction Banking, Global Trade Services, Cash Management Services, Corporate Internet Banking and Corporate Cards solutions enabling their Corporate Customers with transparency and predictability in their Cash Flow access to crucial data through any channel. Our deep domain expertise results from our experience across the payments value chain – payment initiation, orchestration, processing, transformation, investigation and settlements.
We understand the need for banks to remain agile and nimble to react to the disruptive innovations in the payments world. We leverage our domain expertise in not only assisting banks to increase operational efficiencies by driving STP, reducing TCO but also in reducing GTM for launching new products and services through Platform Rationalization.