Tech mahindra
Tech mahindra

Business Process Outsourcing

We provide the following retail-specific process outsourcing services:

 
  • Marketing and Customer Relationship Management
    • Customer care management
    • Pre- and post-sales support
    • Cross-sell/Up-sell
    • Feedback and Surveys
    • Contest and promotions
  • Supply Chain Management

    Procure-to-pay outsourcing is the complete or partial transfer of the business processes, infrastructure and resources associated with purchasing materials and services.

    We bring about improvement in quality, documentation and cost optimization by leveraging our extensive domain knowledge in direct as well as indirect sourcing.

    Our processes are compliant with the Sarbanes Oxley (SOX) framework. Our service offerings in this space include:

    • Category management
    • Settlement management
    • Supplier management
    • Spend analysis
    • Software-as-a-service
  • Web-based Interactions
    • Customer Interactive Management (CIM) software
    • Email Management System (EMS)
    • Chat support
    • SMS support
    • Interactive Voice Response System (IVRS) support
    • Software-as-a-service
  • Store Operations
    • Stores helpdesk
Find out more about our BPO offerings.

 

Success Stories

Know how Tech Mahindra helped a US-based food major achieve over $ 5 million cost savings per year by building an agile supply chain

Know how Tech Mahindra helped a US-based food major achieve over  $ 5 million cost savings per year by building an agile supply chain

The customer is a large US-based food major.

Learn how Tech Mahindra enabled an American lifestyle brand achieve efficiency and automation by transforming its manual process of updating visual floor sets

Learn how Tech Mahindra enabled an American lifestyle brand achieve efficiency and automation by transforming its manual process of updating visual floor sets

The customer is a large US-based fashion retailer.

Find out how Tech Mahindra enabled a US-based retailer to tap new markets and serve customers better by executing an e-commerce solution

Find out how Tech Mahindra enabled a US-based retailer to tap new markets and serve customers better by executing an e-commerce solution

The customer is a US-based retailer.

Connected Stories

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com