Tech Mahindra has developed a full scoped solution for the delivery of Network Operational Services. Vision of service delivery is to ensure end customers are provided with value for money and they are able to access and use communication services provided by Operators. Our model utilizes a network operating centre, field services, tooling and a strong performance monitoring framework. Tech Mahindra has developed Network operations delivery model based on industry standard process models and its own process practice framework. The industry standard models utilized are TMF eTOM and the IT industry ITIL process framework.
The Scope of Managed Services is delivered through the following functional areas,
- Network Operations Centre
- Field Services including Local Technical Services
- Performance Management
- Continuous Improvement framework
- Strong Governance and Partnering