Tech mahindra
Tech mahindra

Application Development and Management

We offer scalable end-to-end application development and management solutions from requirement analysis to deployment and rollout.

Our mature and proven service delivery framework - mASTER™ - instils stringent quality measures in our processes to enable us to provide predictable, low-risk, high-quality development and maintenance services.

Our services span the following application lifecycle stages:

  • Application Development – Providing end-to-end development from requirement analysis to deployment and rollout. The application may be custom-made or a commercial-off-the-shelf (COTS) based product.
  • Application Maintenance – Changing or enhancing software to meet new business demands in the post-rollout phase of an application.
  • Application Support – Providing first, second, third line and on-call support. On-call support further includes Gold (24x7), Silver and Bronze support.
  • Application Integration, Migration or Transformation - Replacing, migrating and integrating legacy or custom-made systems with COTS products.
  • Application Management -The application management layer cuts across all software engineering activities listed above. We take complete ownership of the outsourced suite of applications as per the agreed scope and manage the support. This typically involves transition management, project management, proactive risk and scope change management, quality management, service level agreement (SLA) management etc

For Communications Service Providers, it is crucial to have applications up and running for carrying out business functions smoothly. To ensure continuous availability, the applications must be maintained and supported by domain experts. These experts have to ensure that all the applications are in good health and increase the overall reliability, accessibility, performance and effectiveness of applications.

We have deep understanding of various CSP domains and expertise in handling the entire range of life-cycle and in-life services. With over 2000 full time resources working in Application Service Management (ASM) area, we handle over 20,000 issues per month. We believe in journey-based co-location and maintain a highly optimized onsite-offshore team strength which is Information Technology Infrastructure Library (ITIL), Project Management Professional (PMP) and Prince2 certified.

Our ASG teams follow our Monitor, Maintain and Meliorate (M3) philosophy for ASM services for continuous service improvement. Our end-to-end Service Wrap teams bring in business focus and ensure that all initiatives are well aligned to customer objectives delivering operational and cost benefits. Our Application Service Management services include:

  • Software quality assurance
  • Configuration management
  • Build management
  • Development support
  • Implementation and migration
  • Environment management
  • Database and operating system administration
  • Integration management
  • Acceptance into service
  • Performance modeling
  • Security testing
  • Proactive monitoring
  • 1st, 2nd and 3rd Line Support
  • Service management
  • Performance and capacity monitoring
  • Post implementation testing
  • Customer dissatisfaction
  • Data migration and system closure
  • Deployment management
  • Performance modeling
  • Security testing

Downloads

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

The client is a Tier 1 Communication Service Provider in US.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Operating in more than 170 countries, the customer is one of the world’s leading providers of communications solutions and services.

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

The client is a large European Communication Service Provider who provides security operations centre (SOC) services to major customers across the globe.

Connected Stories

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com