For Communications Service Providers, it is crucial to have applications up and running for carrying out business functions smoothly. To ensure continuous availability, the applications must be maintained and supported by domain experts. These experts have to ensure that all the applications are in good health and increase the overall reliability, accessibility, performance and effectiveness of applications.
We have deep understanding of various CSP domains and expertise in handling the entire range of life-cycle and in-life services. With over 2000 full time resources working in Application Service Management (ASM) area, we handle over 20,000 issues per month. We believe in journey-based co-location and maintain a highly optimized onsite-offshore team strength which is Information Technology Infrastructure Library (ITIL), Project Management Professional (PMP) and Prince2 certified.
Our ASG teams follow our Monitor, Maintain and Meliorate (M3) philosophy for ASM services for continuous service improvement. Our end-to-end Service Wrap teams bring in business focus and ensure that all initiatives are well aligned to customer objectives delivering operational and cost benefits. Our Application Service Management services include: