Tech mahindra
Tech mahindra

Managed Services

Businesses today have become complex with technology-driven markets. To make this further complex, businesses face cut-throat competition & ever-increasing focus on service quality. Technology now-a-days plays a crucial role in driving business to success. Technology is seen as a key driver for Innovation and often CIOs/CTOs face difficulty to catch-up on technology with ever-changing business needs. Business leaders wants more focus on core competency and look forward to partner with specialists for support functions like Information Technology, Contact Center, Payroll, HR Operations etc.

Are you going through such problem and looking for a partner? Then we have a complete package of customized solutions to address your problem. We have a rich managed service experience with presence across all geographies, managing varied scale of operations & business-lines. We have skilled resource pool, technology know-how, robust processes & unique delivery model to manage technology operations.

Our Managed Services model is a non-invasive approach to outsourcing, providing skills and competencies, with support tailored to customer requirements and the flexibility to implement and manage key projects as part of ongoing operations. This model provides our customers the best of both worlds - control and flexibility over their information systems without the pain or cost of maintenance.

Managed Services across CSP eco-system : Our Managed Services offerings cover complete ecosystem of Communication Service Providers (CSPs). We offer end-to-end services at all the layers of CSP ecosystem – Business Process Layer, Application Layer, Infrastructure Layer & Network Layer.

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Product & Platform Agnostic: In Communication Service Providers space, we are product & platform agnostic with equal expertise in market prevalent products. We have alliances with most of key product companies and TEM (Telecom Equipment Manufacturers) which enabled us to gain expertise in respective domain and support the same.

Proprietary MS Frame-work : We have proprietary Managed Services Framework and Approach which is compliant to industry standards. The Framework covers all aspects of Managed Services program. This Framework ensures improved customer experience with lower Total Cost of Ownership and reduced Time to Market.

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Established and Proven Repository of SOPs: We have an established repository of SOPs covering all aspects of Telecom Operations.

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Long-term engagement building: We believe in long term engagement building with our existing & potential customers and partners. We are focused on creating sustainable value growth through innovative solutions and unique partnerships. Our values are at the heart of business reputation and are essential to continued success. We foster an environment to instill these values in every facet of the organization which ensures relationship building at all levels and not only at executive level. We value :

  • Customer first
  • Good corporate citizenship
  • Professionalism
  • Commitment to quality
  • Dignity of the individual

We have the expertise to manage complete application platforms for customers across various technology domains such as Business Support System (BSS), Operations Support System (OSS), Service Delivery Platform (SDP), Enterprise Resource Planning (ERP) etc. The services include day-to-day business operations of applications as well as managing the underlying IT infrastructure and networks from user desktops to the data center.

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Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

The client is a Tier 1 Communication Service Provider in US.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Operating in more than 170 countries, the customer is one of the world’s leading providers of communications solutions and services.

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

The client is a large European Communication Service Provider who provides security operations centre (SOC) services to major customers across the globe.

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For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com