Businesses today have become complex with technology-driven markets. To make this further complex, businesses face cut-throat competition & ever-increasing focus on service quality. Technology now-a-days plays a crucial role in driving business to success. Technology is seen as a key driver for Innovation and often CIOs/CTOs face difficulty to catch-up on technology with ever-changing business needs. Business leaders wants more focus on core competency and look forward to partner with specialists for support functions like Information Technology, Contact Center, Payroll, HR Operations etc.
Are you going through such problem and looking for a partner? Then we have a complete package of customized solutions to address your problem. We have a rich managed service experience with presence across all geographies, managing varied scale of operations & business-lines. We have skilled resource pool, technology know-how, robust processes & unique delivery model to manage technology operations.
Our Managed Services model is a non-invasive approach to outsourcing, providing skills and competencies, with support tailored to customer requirements and the flexibility to implement and manage key projects as part of ongoing operations. This model provides our customers the best of both worlds - control and flexibility over their information systems without the pain or cost of maintenance.
Managed Services across CSP eco-system : Our Managed Services offerings cover complete ecosystem of Communication Service Providers (CSPs). We offer end-to-end services at all the layers of CSP ecosystem – Business Process Layer, Application Layer, Infrastructure Layer & Network Layer.
Product & Platform Agnostic: In Communication Service Providers space, we are product & platform agnostic with equal expertise in market prevalent products. We have alliances with most of key product companies and TEM (Telecom Equipment Manufacturers) which enabled us to gain expertise in respective domain and support the same.
Proprietary MS Frame-work : We have proprietary Managed Services Framework and Approach which is compliant to industry standards. The Framework covers all aspects of Managed Services program. This Framework ensures improved customer experience with lower Total Cost of Ownership and reduced Time to Market.
Established and Proven Repository of SOPs: We have an established repository of SOPs covering all aspects of Telecom Operations.
Long-term engagement building: We believe in long term engagement building with our existing & potential customers and partners. We are focused on creating sustainable value growth through innovative solutions and unique partnerships. Our values are at the heart of business reputation and are essential to continued success. We foster an environment to instill these values in every facet of the organization which ensures relationship building at all levels and not only at executive level. We value :
- Customer first
- Good corporate citizenship
- Commitment to quality
- Dignity of the individual
We have the expertise to manage complete application platforms for customers across various technology domains such as Business Support System (BSS), Operations Support System (OSS), Service Delivery Platform (SDP), Enterprise Resource Planning (ERP) etc. The services include day-to-day business operations of applications as well as managing the underlying IT infrastructure and networks from user desktops to the data center.