Tech mahindra
Tech mahindra

Overview

In this fast paced Communication industry, Operators need to continuously change - proactively and reactively. These transformations could be a result of competition requiring business agility, digital disruption, need for Hyper-connected services, NGN transition requiring complete BSS/OSS transformation, M&A activity requiring operators to extract synergies of operations, regulatory mandates such as wholesale / retail splits requiring organizational and operational level transformations.

Tech Mahindra’s Transformation services portfolio provides the cornerstone of a holistic approach to managing, controlling and driving the change according to strategic business priorities

Why Customers Prefer Us?

  • Application Service
    • ADSTAR Distributed Storage Manager (ADSM), Operations Support Systems /Business Support Systems (O/BSS), Portal, Enterprise Application Integration (EAI) and Testing
    • Strategic Partnership with TEMs and ISVs
    • Thought Leadership
  • Business Process Management (BPM)
    • i-BPM Methodology
    • eTom, Information Technology Infrastructure Library (ITIL) Based
    • Multi-language Support
  • Technology Operations
    • Data Center Management
    • Network Management
    • Infrastructure Operations
  • Network Engineering
    • Network Design
    • Deployment, Provisioning and Testing
    • Network Operations
  • Security
    • Consulting
    • Managed Security
  • Product Management
    • Mobile App Services
    • Device Testing and Certification
    • Open Source Technologies
  • Platform Development
    • Jumpstart Telco Framework for Quicker Wireless Deployments
      • Wireless Broadband Market- jST: WBB eXpress
      • MVNO & Mobile Virtual Network Enablers (MVNE) Market- jST: MVNx
    • RACE- NextGen System Integration and Managed Services
    • Customer Acquaintance, Retention and Average Revenue Per User (ARPU) Enhancement Solution (CARE)
    • MBaaS: Next generation billing platform based on multi tenancy and cloud model
      • Interconnect Billing, settlement, cloud based subscription billing, telecom Infrastructure billing
      • Data billing for launch of 3G/4G services
      • Utility billing services(B2B) for water, gas and electricity
    • Revenue Assurance and Fraud Management (Redito)
    • Document archiving and Rendering (DarT)
  • Application and IT Outsourcing
    • Value delivered in large ADMS projects – British Telecommunication (BT) , Tier 1 US Communication Service Provider, British Telecommunication Global Services (BTGS)
    • Vendor consolidation
    • Tested ADMS methodology
    • Execution of large scale projects
  • Quality Assurance
    • Proven mASTER framework
    • Service assurance
    • Learning from earlier outsourcing
  • Process Improvement
    • Tools and techniques
    • Service level management process
    • Indigenous tool and framework development
    • Transition methodology
    • Billing transformation.
  • Continuous Improvement and Value Add
    • Application rationalization
    • Innovation focus
    • Proof of Concept (PoC) solutions
    • Technology focus – labs and R&D
  • White labeled solutions with leading Telecom Equipment Manufacturers and Software vendors
  • Innovative Business Models
    • Risk-reward sharing
    • Outcome based pricing

Why Customers Prefer Us?

Our services, coupled with in-depth communication expertise, enable customers to maximize returns on IT investment by achieving fast time to market, reduced total cost of ownership and high customer satisfaction.

  • Domain Expertise
    • In-house innovation centers in technology and applications
    • Partner collaboration for focused solutions – Exploring participation in CableLabs and Canoe Ventures
    • Strategic partnerships with Oracle, Convergys, SAP, Microsoft, Intec, etc
    • Product engineering Labs
    • Mobile VAS CoE
    • Security operations center
    • Investment in innovation centers
  • Scale
    • Experience in large applications and IT outsourcing deals
    • Broad and deep technical and delivery expertise
    • Multi-shore skilled resource base
    • High volume scalable testing and automation capacity and multi-shore model
    • Proven cost efficiencies
    • Innovative delivery models and approaches for on-shoring, offshoring, near-shoring and right-shoring
  • Methodology
    • Continuous improvement - indigenous tools and frameworks
    • Proven mASTER service delivery framework
    • Business process management
    • Efficient governance models
    • Rigorous transition & transformation methodology
    • Operational flexibility
 

BT is the world’s leading telecom company and we depend on our development partners to help us achieve or targets. Most of our work is done offshore and it is done by you.– Martin Greenan, Offshore Co-Location Centres, BT Director

The partnership that we have developed between TechM and us is the standard which everyone is striving for now and I want to very much stay involved– Vice President, Operations, Bell Canada

On behalf of the business – THANK YOU for demonstrating a passion for excellence in the delivery of the November Netcracker Release. Your long hours especially during the testing period, flexibility to integrate change requests and focus on quality has led to the success of the release. THANK YOU AGAIN and looking forward to working with you in 2011. – Program Manager, Telus

Downloads

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

The client is a Tier 1 Communication Service Provider in US.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Operating in more than 170 countries, the customer is one of the world’s leading providers of communications solutions and services.

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

The client is a large European Communication Service Provider who provides security operations centre (SOC) services to major customers across the globe.

Connected Stories

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com