Microsoft Dynamics CRM-based “MOVES” Solution will replace existing NH DMV
New Hampshire, USA – April 22, 2014 – Tech Mahindra Ltd. a specialist provider of connected solutions to the connected world, today announced that it has been chosen by New Hampshire’s Division of Motor Vehicles (DMV) to implement its Motor Vehicle Enterprise System (MOVES), a configurable Microsoft Dynamics CRM-based solution. The solution will replace and modernize New Hampshire DMV’s existing legacy system.
The new DMV solution for New Hampshire, based on MOVES, will digitally manage all Driver Licenses, Financials, Financial Responsibility, Hearings, Inventory, Dealers, and Inspection Stations. This is a multi-million deal, and the system will be implemented over a span of 22 months.
Tech Mahindra worked closely with Microsoft in developing the Dynamics CRM-based MOVES solution. This flexible and highly configurable solution, specially designed for Motor Vehicle agencies, will allow the DMV to provide superior customer service, compliance checks, performance measures, and fraud prevention mechanisms. MOVES is built on the premise that in today’s world, business process areas are highly interdependent and individuals interact with the DMV jurisdictions in more than one role and using more than one channel of access.
"We were looking for an innovative solution that enables us to be more efficient as an organization. We believe Tech Mahindra’s MOVES solution gives us a framework that we could customize to fit our needs and that Tech Mahindra’s technical and domain expertise will be vital for a smooth implementation," said Rick Bailey, Director, Division of Motor Vehicles, State of New Hampshire.
"We are delighted to be selected by New Hampshire for this project, and we’re confident that our technology coupled with the past projects experience will support and enable them to be more efficient than ever," said Arvind Malhotra, Head - Strategic Accounts, Tech Mahindra. "We are hoping this partnership is indicative of the innovations possible for other motor vehicle agencies."
“We’re pleased that New Hampshire is adopting it,” said Andy Pitman, eGovernment Solutions Director, Microsoft Corporation.“We believe that this commercial off the shelf software centric approach to DMV modernization can reduce implementation risks and result in a more maintainable solution for the State.”
Tech Mahindra’s focus continues to be providing the best possible solutions to our Government clients. Our Public Sector Practice is helping our customers save costs, improve business process quality, significantly increase productivity, and create satisfying experiences for citizens and staff. The Tech Mahindra Public Sector team has formed deep customer relationships with governments in many states and provinces, which Tech Mahindra supports with software and services in the areas of Motor Vehicles, Public Budgeting, Grants Management, SAP solutions
and Document Management Solutions among others.