- Global datacenter, 4,000 factory devices, 2,800 servers to be managed and supported
- 'Transformational' hybrid cloud and end user support strategy introduced
- 24/7 support in seven languages
Sweden – March 18, 2014 – Tech Mahindra Ltd. a specialist provider of connected solutions to the connected world, today announced that Volvo Car Group has selected it to provide end-to-end IT infrastructure support and services in key countries globally including Sweden, China and Belgium.
The scope of the partnership which was signed in February covers 2,800 servers across Volvo Cars’ regional offices, global factories, global datacenter, R&D and manufacturing IT. The service also covers 4,000 factory devices in Sweden, Belgium, China and 30,000 end users and their work devices, including parts of the Volvo Cars dealer network.
The partnership also encompasses application maintenance and development, including the introduction and management of a hybrid cloud strategy, viewed as ‘transformational’ by those close to the project.
Key business objectives for Volvo Cars include operational excellence, delivering key projects successfully to support growth and business value realization.
Vikram Nair, Head – Europe (Enterprise), Tech Mahindra said:“Volvo Cars values and goals strongly emphasize ‘reliable products and services in all operations, from product development and production, to delivery and customer support’. The vision outlines IT as a competitive advantage for all Volvo Cars business units. Tech Mahindra is excited to be supporting and sharing that vision for quality in each business area.”
Volvo Cars will be supported by Tech Mahindra’s Infrastructure Management Services(IMS) practice team. It provides holistic Infrastructure Management Services across Data Center, End User Computing, Networks, Security and IT Operations management to over 190 customers across industries including Telecom, Banking, Manufacturing, Insurance, Retail and Healthcare. Global footprint of IMS includes a presence in 36 countries, an ecosystem of strong Alliances, Delivery and Datacenter facilities across continents. IMS has invested in proprietary platforms & strategic initiatives such as USOP (Unified Service Operations Platform), WaaS (Workspace-as-a-Service) IMS Academy and multiple CoE’s with leading partners, to deliver differentiated value to customers.