UNO is a robotic process automation solution which helps manage operations effectively and efficiently in back and front office operations, thereby improving average handling time and customer experience.
UNO has two variants - UNO-P, which is powered by our partner solutions Blueprism, Automation Anywhere and UiPath, and UNO-R, which is completely built in-house. UNO-P takes care of back office automations, whereas UNO-R looks after the unified desktop and front office automation.
UNO is part of Tech Mahindra’s CareXa framework, a customer experience framework. UNO improves efficiency by targeting faster and more accurate issue resolution resulting in improved customer experience and lower costs.
Typically in Robotic Process Automation, repeatable tasks and rule-based tasks can be automated by mimicking the actions of humans. These automations run at the UI level of the applications, and do not require any integration with the clients’ IT applications.