Tech mahindra
Tech mahindra

mEMS (Modular Enterprise Managed Services)

In this digital era characterized by accelerating changes, enterprises are struggling with the following IT management challenges:   

  • Multiple IT management tools operate in silos. Ongoing management of these tools is too time-consuming, risky, expensive, and complex leading to constant chaos, fire drills, and wastage of time.
  • Pervasive computing (hosted, on premise or cloud) adds to the existing complexity of IT management environment increasing the cost of IT operations and service management.
  • Need of organizations to analyse, anticipate and remediate infrastructure and applications health over hosted, on premises or on traditional Data Centers.
  • Around 80% of these activities in IT Operations are procedural and repetitive. IT Operations are still people centric owing lack of automation.
  • 80% of outages impacting mission-critical services are caused by people and process issues, more than 50% of those outages are caused by change/configuration/release integration and hand-off issues. These outages result in revenue and productivity losses.

Tech Mahindra has invested in Modular Enterprise Managed Services (mEMSTM) framework, which brings in the best of breed technologies in market place to deliver a purposeful, robust and flexible solution for our tier 1 Enterprise customers. Our experience in deploying this platform over past few years has built a rich feature set in Service Management, Service Delivery, Service Assurance and Network Operations.    

mEMS is a NextGen Managed Services Platform enabler for running Service operations and Service management.   

mEMS is a next generation managed platform which:   

  • Reduces operational complexities with single management interface
  • Eliminates cost with customizable automation packages
  • Improves  IT service and operations management along with In-Built best practices

One platform supporting applications, infrastructure and things   

  • Elimination of the existing cost spent towards service and operation management of the IT environment.
  • Improved service and operations management cycle time.
  • Improved Resolution time of key application services.
  • Improved operational efficiency due to multi-tenant environment
  • Ability to scale infrastructure elements without a proportionate increase in the support resources
  • Improved Governance & Control allowing visibility at processes and sub-processes level that can lead to a better overall transparency and governance.
  • The automated systems provide consistency across the operations. The manual errors for the same routine procedures and tasks can be drastically reduced.
  • mEMS managed element services-
    • This provides the entire mEMS platform to effectively manage the defined elements. The financial model is on per managed element, pay-as-you-go basis. It includes deployment and managed services of the defined element’s entire platform.
  • mEMS optimisation and automation services-
    • This specific component in mEMS services can be offered in a flexible financial model like outcome and process based model or professional services only.
For further information please write to

For further information please write to