Business today, needs the right people and processes to get the most out of SAP investments. Tech Mahindra’s highly experienced and skilled SAP consultants along with unique work environment allow delivery of SAP solutions with matchless accuracy and quality. We have been providing SAP services with proven tools, templates, methodologies and accelerators to the world’s leading corporations across the globe.

Tech Mahindra’s SAP services ensure that customers get robust implementation, faster rollouts, de-risked upgrades, dependable production support and best quality development. Our results-driven SAP capabilities enable our clients to control and predict costs, while optimizing their investment and achieving their business objectives.

Why Tech Mahindra SAP services?

SAP CRM for Telco

By leveraging rich Domain Expertise and Best Practices, we enable end to end SAP CRM implementation inclusive of Marketing Automation, Campaign Management, Sales/Field Work Force Management, Customer Service and Support along the SAP ECC integration. Besides enabling integration between SAP CRM and disparate Telco Systems using EAI web-methods, we have helped global Tier One Telcos to built BW reports, achieve Marketing, Sales & Service and OSS integration, Conceptualized & Implemented Escalation Mechanism for product pricing.

Implementation

Tech Mahindra’s proven SAP implementation methodology coupled with its processes and skilled consultants transform customer’s businesses. Tech Mahindra’s SAP consultants have global experience, having delivered superior-quality SAP implementations within time and defined budget for customers across geographies. We support our customers in Greenfield SAP implementation and work with them to enhance their existing SAP application through implementation of new modules/processes thereby enhancing the business value.

Rollout

Tech Mahindra SAP global rollout approach optimizes rollout duration and leverages Tech Mahindra’s experience in multi-country rollouts which results into faster rollouts with increased ROI. Tech Mahindra has global roll out approach and well-defined roll out plan for challenges like risk mitigation and non-English speaking countries

Upgrade Services

Tech Mahindra’s SAP Upgrade a methodology and Upgrade tool set – ‘Tech Mahindra SAP Genie’ helps its clients to achieve significant cost savings and de-risked upgrades. ‘Tech Mahindra SAP Genie’ results itself in 15-20% of cost reduction on SAP upgrade projects in addition to the cost benefits that arise from Tech Mahindra’s Global Delivery Model. The upgrade services offered by Tech Mahindra are:

• • Functional Upgrade
• • Technical Upgrade
• • Strategic Upgrade

Application Support and Maintenance

Tech Mahindra’s SAP Practice offers Application Support and Maintenance services blended with Global support model based on offshore-onshore model. Tech Mahindra’s Application Maintenance and Support services reduce maintenance costs and increase the overall reliability, accessibility, performance, and effectiveness of applications. Some of the Tech Mahindra’s Application Maintenance and Support services include:

• • Post-implementation support
• • 24 X 7 Help Desk support
• • New custom development support
• • Bugs and patch fixing
• • Testing and Reports
• • Business/functional enhancements

SAP Testing Services

To mitigate business risk and to ensure expected results in the complex SAP environment during the entire SAP solution lifecycle it is imperative to conduct sufficient quality testing. Tech Mahindra’s SAP testing services uses eCATT as the functional test tool in SAP applications. Some of the testing services offered are:

• • Application testing
• • Performance testing
• • Regression testing
• • Testing strategy and management

SAP Integration

Tech Mahindra SAP ensures that the customers existing investments in SAP ERP, Legacy and other enterprise systems remain intact by seamlessly integrating information with new systems, technologies and custom applications within the enterprise, as well as with customer’s customer. Tech Mahindra has the technical and project management expertise to integrate SAP application in:

• • SAP-to-SAP Integration
• • SAP-to-non-SAP integration