Tech mahindra
Tech mahindra

AMS for Java

Tech Mahindra has extensive capabilities and experience in the area of Application Maintenance Support (AMS) including L3 support. Tech Mahindra possesses very mature, effective and robust Application Maintenance and Support processes. These are designed to ensure quick and smooth transition, effective and efficient sustenance, and continuous improvement in service levels. The AMS services are designed to meet customer’s strategic objectives by providing cost effective solutions, right resourcing and adding significant business value.

  • 24X7X365 operations support
  • ITIL based Service delivery
  • De-risked Transition Methodology
  • Long-term partnerships
  • Offer state-of-the-art offshore and near shore delivery centres
  • Flexible support and engagement models
  • Offer Specialized resource pool of domain /technical experts
  • Service Operations
    • ITIL based L2/L3 Support & Service Desk
    • Database and middleware management
    • Service introduction and management
    • Maintain and manage business outcomes
    • Key user and business support
  • Service Transformation
    • Reliability and performance engineering
    • Service availability and continuous improvements
    • Lean Six sigma
  • AMS Consultancy
    • Support Management analysis
    • ITIL process harmonization
    • Business process Management
  • ITIL based delivery framework
  • AMS Value Register - Service Operations Vs Customer benefits
  • AMS maturity assessment framework
  • Knowledge management framework
  • Proven Transformation and Continuous improvement approach
  • TechM i-Strive methodology to drive improvement projects
  • TechM “CUBES” Framework for Service Delivery
  • T&M to Managed services framework
  • Commitment for enhanced service delivery with strategic account focus
  • Flexibility and agility through demand forecast driven resourcing models and agile delivery practices
  • Cost optimization using optimum onsite/offshore and near shore resource mix
  • Productivity enhancement using processes and tools
  • Service delivery improvements using Lean and Six Sigma practices
  • TechM’s investment in AMS Industrialization assets to bring best practices and reusable tools and artifacts for service improvement

 

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com