Tech mahindra
Tech mahindra

User Experience Management

The Tech Mahindra’s User Experience Management Group enable the active increase acquisition base by reaching large audience, engaging customers better via online channels, thereby enhancing loyalty to the business.  Our UXM team has expertise across a range of disciplines including customer behaviour research, online branding, creative design, user interface design, usability testing and RIA. We apply our best practices and lessons learned from the thousands of assignments we’ve been involved in to help our customer to develop efficient and effective design solutions. We are adept in providing user experience design solution for B2C/B2B websites or portals, corporate or brand websites, mobiles sites and Apps.

Our Focus is to

  • Improve customer satisfaction of self-service channels like website, mobile apps, intranets etc.
  • Reduce Time to Market by leveraging Lean UX Methodology in Agile Environment.
  • Enable our users with well-designed products and services to make purchases more frequently, develop brand loyalty and help secure steadier revenue streams.
  • Save Product Development Costs and Increase Margins with well-defined UCD methodologies.
  • Bring in wellness into the product development process. UX activities can directly avoid a lot of costly surgery on products down the road.

Case Studies

State-Of-The-Art Contact Centers For Enhanced Customer Experience

State-Of-The-Art Contact Centers For Enhanced Customer Experience

An American multinational financial services corporation specializing in retail brokerage that advises, originates trades, manages and distributes capital for governments, institutions and individuals with a standard of excellence needed an integrated architecture that could enhance customer experience at its contact support centers.

Drop-off to Take-off: Integrated through a unified system

Drop-off to Take-off: Integrated through a unified system

Discover how we provided an integrated solution to build a dynamic and world class airport in Asia.

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com