Customer Experience (CX)
Tech Mahindra has one of the largest practices focusing on Customer Experience (CX) brining in expertise in Omni-channel, multi-channel customer experience across sales, service, marketing and commerce. We have been recognized as leading players in the Manufacturing, Communications, Banking, Insurance, Financial services, health care, Energy & Utilities verticals. Tech Mahindra’s differentiators come from the consulting build that advises customers in the CX space that includes User Experience, Web Experience, Digital Marketing, Portals, eCommerce, Business Process re-engineering and management, Customer Relationship management, Integration helps us provide cost effective solutions to our customers.
Added to this, our CX product expertise in 35 + products including Adobe, Salesforce.com, Pegasystems, IBM, Oracle, SAP, Alfresco, Mulesoft, to name a few, enable us to offer the right mix of cost effective technology solutions.
The CX practice has several transformational customer experience success to its credit across Sales, service Marketing and Commerce.