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Customer Experience
Empower Clients with Seamless Digital Experience across Channels

Key to Create an Immersive Customer Experience

Tech Mahindra’s CX offerings provide unprecedented advantage to clients in bringing profound customer insights, technology enablers, operations capabilities to help transform & partner in their pursuit to embrace Digital disruption. We offer improved connected experience across the customer lifecycle with an interplay of digital strategies across multiple channels.

Recognized as a leading player across industries - Manufacturing, Communications, BFSI, Healthcare & Life Sciences, Energy & Utilities
Tech Mahindra’s differentiator come from the consulting build that provides comprehensive digital customer experiences for improved business results
Provide cost effective solutions across User & Web Experience, Digital Marketing, Portals, eCommerce, Business Process Re-engineering and Management, CRM & Integration.
Tech Mahindra’s CX practice has several transformational digital success stories across commerce, service, sales & marketing

Service offerings

Experience Design & Adoption

Re-imagine digital customer experience through our consulting prowess and domain expertise with insights from market research and analytics.

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Disruptive Technology Adoption

Enable clients with the right mix of cost effective technology solutions at every stage of digital customer journey. Our CX product expertise includes Adobe, Salesforce, Pegasystems, IBM, Oracle, SAP, Alfresco, Mulesoft and more.

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Operations Transformation

Offer an end-to-end approach involving assessment, governance, cross-channel orchestration & process management to achieve excellence in operations.

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Competencies

User Experience Management

Our unique user-centric design approach enriches online interactions and accelerate sales.

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Web Content Management

Deliver personalized content to increase conversion and brand engagement with transcended web experience.

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Digital Commerce

Create rich ecommerce portals, mobile & web applications for seamless customer interactions and higher revenues.

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Digital Content & Process Management

Enhance digital experience for customers with platform-based offerings to manage content with AI, automation and cloud capabilities.

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Marketing Analytics & Campaigns

Leverage content, campaigns and context to acquire, engage, convert and retain customers across digital channels.

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Enterprise Integration Solutions

Drive business agility with an integrated landscape of data and processes to deliver superior customer experience.

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Pega

Leverage Pega technologies to evolve, simplify and transform business operations seamlessly.

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Solutions

Seamless Customer On-boarding

One of the challenges faced by the BFSI industry is lack of an exception handling process that enables seamless customer on-boarding.

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Enabling a Multichannel Customer Experience through Pega’s Decision Management capabilities

The solution analyses a customer’s transaction history and profile characteristics in real time and uses this information to empower the next best action/offer application.

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Enterprise Social Collaboration with eCommerce Portals

Social platform designed for organizations to connect all business stakeholders globally.

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FASCIA – The transaction monitoring Tool

FASCIA is a transaction monitoring tool that provides a panoramic view of the organization's operations. It provides real-time alerts of failures as the transactions proceed through the business environment.

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Fraud Analytics Solution

Tech Mahindra presents Fraud Analytics solution (FAS) that reduces claims leakage, saves on revenue and time and improves efficiency.

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Integrated Warranty Management

The Tech Mahindra Warranty Management solution developed on Pega’s unified platform streamlines the warranty process from end to end.

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Mortgage Origination Solution

Tech Mahindra’s Mortgage Origination System is a solution that enables banks to increase agility, reduce process complexity and cost and achieve competitive differentiation by improving the mortgage application experience across multiple channels.

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Order Management

The Order Management solution is designed based upon extensive market research and incorporates features that are customizable for different processes for various verticals. This ensures that the solutions can be built quickly.

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Service Life Cycle Management

Tech Mahindra has built a customer experience transformation solution titled Service Lifecycle Management that leverages Pega’s process driven CRM and Case Management capabilities.

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Leading the Way

Digital UX Makeover for a Strong Omni-Channel Presence

Enhanced digital experience makeover to boost online sales & conversion for Srilanka’s leading Tea Manufacturer

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Enriched CX Leads to 50% Increase in Order Volumes

Global brand experience makeover & redefine digital channels for a Leading Engineering Surfaces Company.

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Harnessing the power of UX in Digital Transformation

Built a robust digital platform powered by innovative UX design for a German Polymer-based Solutions Provider

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Dark Mode

One of the world's first website to run on Dark Mode by default.

Brightness Control

Adjust the brightness as suited.

Hibernate Mode

Save energy when you're not looking at your screen.

ECO
ENGINE
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The Eco Engine

Reduce your carbon footprint using any of these modes.
  • Dark Mode
    One of the world's first website to run on Dark Mode by default.
  • Brightness Control
    Adjust the brightness as suited.
  • Hibernate Mode
    Save energy when you're not looking at your screen.