Tech mahindra
Tech mahindra

BPM & CRM – Can they Co-Exist?

The ever increasing application offerings from COTS & SaaS vendors cover the entire spectrum of business processes that require automation. Most businesses operate, leveraging out-of-box functionalities and by configuring these applications to address their unique and differentiated operating models.

Middleware technologies could be deployed to integrate and orchestrate the data flow between the application where a process transcends multiple business applications and business groups. Streamlined and clear-cut business flows can be automated by creating this middleware driven handshake. This can keep the data in sync, both synchronously and asynchronously.

In addition to the data flow between multiple applications, the transaction data life cycle between various users, can be automated by the assignment, workflow and approval engines offered by the application vendors.

While streamlined and time-tested processes can conveniently operate in this middleware and application orchestrated model, there is often a need for large enterprises with complex business processes to leverage the strength of BPM (Business Process Management) tools.

White Papers

Reinvent your CRM

Reinvent your CRM
For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com