Tech Mahindra has a dedicated Support & Maintenance wing, who have perfected the art of providing dependable support for your business applications.
Over the years we have learnt and improved our processes, technology and people skills to make Support an extended function of customers' IT and provide seamless integrated environment for Incident Management, Problem Management, Release Management, Change Management and Service Level Management.
We have flexible pricing models – SLA driven, Volume driven, Coverage driven, to fulfill your support needs. We closely collaborate with Salesforce.com and AppExchange vendors and manage end-to-end support for the entire stack, making it seamless for your users.
We consider the following as the key ingredients, to make Support & Maintenance, provide the best experience to our end customers:
- Metrics/SLA driven processes with continuous improvement embodied in the methodology
- Comprehensive Tool Kits and Accelerators fully integrated with end customers helpdesk environment, to provide efficient tracking systems
- Excellent and well balanced team of quality conscious professionals who are flexible and love what they do.