Why is social media important?
- Over 1 Billion unique visitors, growing rapidly at 29% - fastest among all internet communications media
- Time spent on social media increasing exponentially by 222%
- Significant portion of consumers use SM for sharing opinions, interacting with brands, getting deals and accessing reviews
- Best-in-class enterprises have leveraged social media to generate significant impact
- Social media crises have increased 10 fold in the last 6 years
- ~80% of crises could have been diminished or averted
Our ‘Social Enterprise’
We bring a consultative approach devised based on the Social media needs of the particular industry vertical.
- Built on Salesforce Technology
- Chatter for enhanced collaboration within the Organization
- NPS Plug-in for measuring Customer Experience, to increase promoters & to reduce detractors
- Radian6 for filtering and analysis of Social Media data
- Add-on Analytics for brand monitoring and crises aversion
- Integration solutions bridging Social Content with CRM contacts, providing 360 degree view, highlighting satisfaction issues and buying preferences.