Tech mahindra
Tech mahindra

Social Enablement

Why is social media important?

  • Over 1 Billion unique visitors, growing rapidly at 29% - fastest among all internet communications media
  • Time spent on social media increasing exponentially by 222%
  • Significant portion of consumers use SM for sharing opinions, interacting with brands, getting deals and accessing reviews
    • Best-in-class enterprises have leveraged social media to generate significant impact
  • Social media crises have increased 10 fold in the last 6 years
    • ~80% of crises could have been diminished or averted

Our ‘Social Enterprise’

We bring a consultative approach devised based on the Social media needs of the particular industry vertical.

  • Built on Salesforce Technology
  • Chatter for enhanced collaboration within the Organization
  • NPS Plug-in for measuring Customer Experience, to increase promoters & to reduce detractors
  • Radian6 for filtering and analysis of Social Media data
  • Add-on Analytics for brand monitoring and crises aversion
  • Integration solutions bridging Social Content with CRM contacts, providing 360 degree view, highlighting satisfaction issues and buying preferences.
For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com