Adoption is key, to reap the ROI. Our Change Managers, adopt the following key parameters in ensuring increased adoption.
Motivation & Engagement
- Convince the users on WFM (What’s in it for me)
- Communicate to the users that the tool is for their benefit and not for their manager
- Give voice to the users leveraging Salesforce Ideas
- Assign Salesforce “power users” to help less motivated users.
Improvements & Enhancements
- Additional training to make users understand various releases and/or upgrades
- Understand users challenges & expectations
- Incorporate user feedback to improvise system/processes
- Publish the upgrades and/or enhancements internally to all users
Commissions & Incentives
- Put Salesforce adoption as part of team’s job description
- Award compensation and incentives based on adherence
- Highlight the top users (Wall of Fame)