Tech mahindra
Tech mahindra

User Adoption Catalyst


Adoption is key, to reap the ROI. Our Change Managers, adopt the following key parameters in ensuring increased adoption.

Motivation & Engagement

  • Convince the users on WFM (What’s in it for me)
  • Communicate to the users that the tool is for their benefit and not for their manager
  • Give voice to the users leveraging Salesforce Ideas
  • Assign Salesforce “power users” to help less motivated users.

Improvements & Enhancements

  • Additional training to make users understand various releases and/or upgrades
  • Understand users challenges & expectations
  • Incorporate user feedback to improvise system/processes
  • Publish the upgrades and/or enhancements internally to all users

Commissions & Incentives

  • Put Salesforce adoption as part of team’s job description
  • Award compensation and incentives based on adherence
  • Highlight the top users (Wall of Fame) 
For further information please write to

For further information please write to