Parts Return & Cost Recovery is a collaborative Salesforce.com solution that maximizes the opportunity for OEMs to reclaim warranty cost from suppliers.
The application is to be used by Dealers, Supplier & OEMs.
Strong business drivers for the solution:
- Recovery of only a small percentage of warranty expense incurred as a result of defective supplier components by manufacturers
- Need for a solution to streamline Parts Return process by OEMs
- Need for instituting process workflow to recover costs from suppliers
- Need for dramatic reduction in the overall warranty processing cost
- A streamlined warranty management process resulting in lower overhead and processing costs
- Each claim is tracked to a closure
- Use analytics to reduce failure instances
- Improve supplier quality and performance
- Enforce process workflow to recover costs from supplier