Tech Mahindra's Service Logistics provides an integrated system for tracking and managing your spare parts service inventory and your customer installed base.
Using the application you can track and monitor the flow of service parts and install base through your local and remote inventory warehouse, repair locations, transit points and customer installed site locations.
The application provides a framework that gives organizations insight into end to end solution for service parts supply chain to orchestrate new service part orders, service repairs, replenishment, inventory supply and mange service levels and turnaround time based on the warranty and service contract.
TechM Service Logistics provides business functionality to address,
- Inventory Depots
- Cycle Counting
- Stock Maintenance
- Stock Discrepancy Resolution
- Stock Reports & Dashboards
Service Parts Demand Management
- RMA for Part Repair
- RMA for Part Credit
- Ship a new service part to the customer
- Ship a repaired part to the customer
- Ship a replacement part to the customer
- Return a repair part from the customer
- Receiving Process