Tech mahindra
Tech mahindra

Smart customer service with Virtual Assistant TIVA

TechMahindra Intelligent Virtual Agent (TIVA) is a smart assistant solution that integrates seamlessly with your salesforce community, agent desktop and other support channels. Customers get the sensation of communicating with a “real” person who can hold entire conversations with an accuracy of ~ 90%. TIVA can prevent information overload by generating, managing and engaging customers in entire conversations to fully understand the query and return the right answer. TIVA helps enhance overall customer service experience and reduce support cost.

Features

  • Engage using conversational natural language
  • Provide easy access to information & support
  • Integrate with community, agent desktop and other support channels
  • Provide intuitive customer experience with precise navigation
  • Deliver the best answers to customers within the box

Benefits

  • Deflect calls, email & live chat interactions
  • Reduce support cost by filtering out conversation that really require human intervention
  • Cost approximately 1/6th of live agent/per conversation
  • Provide 24X7 support in most economical way
  • Work in assist mode to support live agents for faster and accurate answers
For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com