Preface: Customer is a large conglomerate specializing in Energy Services, Oil & Gas and Power & Water business. Customer has chosen Salesforce.com CRM and force.com Platform capabilities to meet their internal CRM & digitization needs.
- Increasing obsolescence of legacy systems: unable to keep pace with dynamic business requirements
- Gaps in automation of end-to-end business processes
- Challenges in user adoption.
- Enhance user’s ability to proactively manage client relationships
- Enable management transparency to critical information
- Re-Platforming - Migrating existing in-house applications into force.com platform.
- Mobility Solution Delivered - Building Greenfield Field Services capabilities on Mobile technology
- Application Migration - Migrating Applications & processes from existing Siebel Application to Salesforce.com
- Implement BigMachines for product configuration and proposal generation.
- PRM Portal implementation
- Salesforce.com Chatter implementation for improved collaboration across organization
- Integration between Salesforce.com & Legacy Systems
- Data Migration & Transformation - Data Migration between Salesforce.com & Legacy System
- Analysis of implemented functionalities in Salesforce.com
- Consolidated & digitized Inquiry-to-order process.
- 10% overall productivity improvement (>$20MM annually)
- Salesforce.com implementation will lead to 40% reduction in operational cost.
- Rapid & Agile implementation model will help IT meet changing business needs.
Empowered employees with company’s own private social network—Chatter