Tech mahindra
Tech mahindra

Global CRM Roll-Out for a Large Conglomerate

Preface: Customer is a large conglomerate specializing in Energy Services, Oil & Gas and Power & Water business. Customer has chosen Salesforce.com CRM and force.com Platform capabilities to meet their internal CRM & digitization needs.

Biz Drivers

  • Increasing obsolescence of legacy systems: unable to keep pace with dynamic business requirements
  • Gaps in automation of end-to-end business processes
  • Challenges in user adoption.
  • Enhance user’s ability to proactively manage client relationships
  • Enable management transparency to critical information

Solution

  • Re-Platforming - Migrating existing in-house applications into force.com platform.
  • Mobility Solution Delivered - Building Greenfield Field Services capabilities on Mobile technology
  • Application Migration - Migrating Applications & processes from existing Siebel Application to Salesforce.com
  • Implement BigMachines for product configuration and proposal generation.
  • PRM Portal implementation
  • Salesforce.com Chatter implementation for improved collaboration across organization
  • Integration between Salesforce.com & Legacy Systems
  • Data Migration & Transformation - Data Migration between Salesforce.com & Legacy System

Benefits

  • Analysis of implemented functionalities in Salesforce.com
  • Consolidated & digitized Inquiry-to-order process.
  • 10% overall productivity improvement (>$20MM annually)
  • Salesforce.com implementation will lead to 40% reduction in operational cost.
  • Rapid & Agile implementation model will help IT meet changing business needs.
  • Empowered employees with company’s own private social network—Chatter
For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com