At Tech Mahindra, Customer Relationship Management extends itself to Customer Experience Management – covering range of processes across all touch points - from initial contact, through purchasing, after sales support, and onto renewal / repurchase. We are a large team with 3000 + Consultants and Technology experts in Siebel, Salesforce, Pega Systems, SAP and other key products. We have served 250+ customers across various verticals including Manufacturing, Telecom, and other verticals and geographies.
Our transformational projects includes
- Sales and Service transformation through web channel for a large European Telecom company major
- Warranty Transformation for a Global Auto Major
- Design & Develop POS applications for a Retailer and developed and supported their call center applications, Self Service, eCommerce.
- Global CRM Roll Out for over 108 countries, for a multi-national finance house.
Salesforce.com @ Tech Mahindra
Tech Mahindra made early investments in SaaS-based CRM solutions and is among the first SIs to establish a dedicated competency on Salesforce.com. A strong partnership spanning over nine years has enabled us to successfully execute more than 100 full lifecycle engagements across Sales, Service, and Marketing functions. We are a GOLD Partner, with 600+ dedicated consultants in the team, over 400+ of them certified.
We have delivered cutting-edge solutions on Salesforce.com and Force.com across verticals such as Banking, Hi-Tech, Manufacturing, Health Care & Life Sciences, Energy & Utilities and Media.
Our Salesforce.com engagement highlights include:
- Process footprint across the full spectrum of Salesforce - Sales, Service, Marketing, Mobile, Social, Partner Management and Appexchange solutions for quotes, campaigns and others
- Global rollouts, multi-lingual deployments
- Integration with back-end systems including ERPs (SAP, Oracle Apps, JDE), Lotus Notes, BI applications and other legacy applications
- Integration using Apex Web Services, Middleware platforms such as webMethods and WebSphere and ETL tools - Informatica and Ab Initio
- Migration from Siebel and legacy platforms to Salesforce and Force.com
- Re-platforming from legacy platforms to Force.com
- Most of our engagements involve Agile/Iterative development cycles executed through a Global Delivery Model.
With our expertise, depth of knowledge and team strength, we are well-equipped to face increasing customer demand for Salesforce.com solutions.
In addition to Salesforce.com, Tech Mahindra has invested in increasing our knowledge and experience in understanding, integrating and extending the various AppExchange products offered in the Force.com Eco System.