We translated years of our experience and knowledge on business needs into applications and accelerators on Salesforce.com.
Tech Mahindra has very rich experience on several industry verticals and has built applications to expedite the automation of specific needs of such businesses.
Key Industry Solutions
- Tele Communications
- An end to end CRM framework bridging Marketing, Sales & Service business processes extending Sales & Service Cloud.
- Service Logistics for RMA and Inventory Management, extending Service Cloud
- Parts Return & Cost Recovery for Automotives, extending Service Cloud
- Asset 360 – A Machine 2 CRM solution for Remote Asset Monitoring & Service Management.
- Wealth Management Solution for managing High Net Worth Customers, extending Sales Cloud
- Health Care & Life Sciences
- Event & Spend Management Solutions for Pharma on Force.com
- Energy & Utilities
- SAFE , an Incident Management System, on Force.com, with Mobility enabled & Plug-ins for Predictive Analysis.
- NGO / Charity
- Donor Management System, for Child Welfare Charity Orgs, extending Force.com
Solutions & Accelerators
We have established a Center of Excellence team, which periodically releases point solutions to address gaps in the Salesforce.com eco system. These solutions are often utilized as accelerators in several of our implementations.
- IORS, Intelligent Objecting Routing Service
- A Force.com extension for routing and assigning any object in Salesforce using skills, availability and bandwidth.
- Cloud Wrapper
- A set of adapters to bridge Salesforce.com Sales Cloud and Service Cloud objects with Legacy apps such as Siebel & SAP
- Social Enablement
- An extension to Radian6, to close loop, customer service concerns and buying interests.