Tech Mahindra understands how critical your IT infrastructure is to the smooth functioning of your business and we make it our job to ensure that it runs smoothly and efficiently.

Tech Mahindra has demonstrated ability to deliver Infrastructure Management Services to its clients more efficiently and cost effectively than their internal IT departments or other managed service providers has made it an integral part of its clients’ internal IT operations.

Offerings

Tech Mahindra provides full lifecycle Infrastructure Management Services to the clients across the globe. Tech Mahindra partners with other global firms to provide them the agility and efficiency they need in managing their critical infrastructure. Tech Mahindra offers high quality with low risk Managed Infrastructure services which includes:

Data Centre Management Services
Managed Network Services
End User Services
Application Support Services
Functional Services
Consulting Services

Processes

Quality - Tech Mahindra has ITIL compliant processes in place to effectively deliver these services. A robust Quality methodology that includes internal and external controls ensures exceptional adherence to SLAs.

Governance - TechM has a robust governance model that is modified to cater to the specific needs of each engagement. This model allows the Tech Mahindra team and the clients’ teams to work in unison to provide the best support to the client. This governance model handles all escalations and interactions.

Transition Methodology – Tech Mahindra has a mature, ITIL compliant, transition methodology that can be modified to suit each engagement. This methodology combines rigorous quality gates and checks with the flexibility to handle disparate and often demanding, transitions.

Technologies

Tech Mahindra has significant experience in using a variety of off-the-shelf tools including HP Open View, BMC and IBM Tivoli. We also work with our clients to rationalize and optimize their existing toolsets to increase efficiency and reduce costs. Our approach to IT Outsourcing is based on global best practices and is coupled with extensive experience in serving customer needs across various technologies.