Tech mahindra
Tech mahindra
Infrastructure Management Services

Fulfil

Fulfill Offering

Fulfill helps Telecom Service Providers (TSPs) by partnering with them in providing network fulfillment services for their enterprise or business customers. The solution consists of three distinct functions:

Network Resource Deployment and Management

  • Requirements gathering
  • Resource implementation standards
  • Resource delivery
  • Budget management and project administration
  • Job risk identification and communication

Network Service Design and Activation

  • Establish feasibility
  • Design solution including creation of network diagrams, configuration files , system updates and allocate specific parameters to services
  • Create service order , track and manage service provisioning in line with agreed policies and service level agreements (SLAs)
  • Implement, configure and activate service and carry out end-to-end testing
  • Service recovery and closure of service instance
  • Allocate and install resource including checking of ports, devices on various network elements, reservations and installations. Create resource orders
  • Configure and activate resources spread across core, access and transport networks
  • Manage resource provisioning, track and report
  • Resource recovery
  • Experience in legacy and Next Generation Networks
  • End-to-end project management including vendor management
  • Continuous improvement through initiatives in process and quality
  • Complete ownership of outcome
  • Expertise across core, transport and access networks
  • Operations improvement and cost optimization
  • Expertise in leading technologies
  • Improved Program management
  • Continuous service improvements
  • Knowledge management and component reusability
  • Customers are putting pressure on TSPs to provide communication services at discounted rates
  • TSPs are facing ever increasing challenges in managing SLAs with their customers due to ever changing requirements
  • With networks getting commoditized, TSPs need to put more focus on services to drive higher share of "Customer Lifetime Value"
Customer Services Offered Benefits
Leading integrated TSP in Canada
  • Network service design
  • Test and turn-up of customers’ transport and Internet Protocol (IP) network
  • Provisioning of core network resources
  • Consistently achieved 95 percent on due dates and quality
  • Process unification across regions and products
  • Added new technologies and product changes
  • Reduction in cycle time
  • Reduced cost of service delivery
Leading integrated TSP in Canada
  • Planning, deployment, retirement, project administration of core network resources for customers’ nationwide network
  • Provisioning of core network resources
  • Significant cost savings in network resource deployment and management
  • Consistently achieved 98 percent on due dates and quality
  • Multi-lingual support
  • Reduction in cycle time

Downloads

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Learn how Tech Mahindra is enabling the transformation of networks towards SDN & NFV

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

Find out how a US-based CSP streamlined their IT operations and reduced operating costs

The client is a Tier 1 Communication Service Provider in US.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Learn how a leading Communication Service Provider benefitted from the strategic OSS solution provided by Tech Mahindra.

Operating in more than 170 countries, the customer is one of the world’s leading providers of communications solutions and services.

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

Know how Tech Mahindra managed ‘SOC’ for the Customers of a Leading European Communication Service Provider

The client is a large European Communication Service Provider who provides security operations centre (SOC) services to major customers across the globe.

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com