Telecom operators who can ingest and explore massive unstructured data have a lot to gain. This would enable them to rapidly introduce new capabilities such as location-based services, intelligent marketing campaigns, next best actions for sales and service, social media insights, network intelligence and fraud detection to significantly reduce cost and increase revenues.
Increased investments and critical focus on network operations are being driven by ever increasing data traffic.
Call Drops have a major influence on the perception of the customer on the Quality of Service offered by Telco.
Improvement in customer experience due to investments on network often takes a long time to manifest.
In an increasingly competitive market, a crucial factor to ascertain a Telco's adaptability lies in accurate alignment of it's inventory
Telecom Service Delivery order journey process involves multiple teams responsible for their individual tasks.
As the volume, velocity and variety of data stretches the processing, capabilities grows exponentially.
Right-fit billing is one of the primary steps in keeping the enterprise customers satisfied.
It is of utmost importance for the host Telco to route customer calls through the most optimal and cost-effective route.
Regulatory agencies around the world mandate Telcos to maintain an agreed % of credibility in the bills generated to subscriber usage of their services.
A typical Telco contact centre infrastructure may serve over 1.5–2 million calls per day.
The customer holds the second largest public mobile and fixed telecommunications networks and services license in the state of Qatar.
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