Tech mahindra
Tech mahindra

Domain Solutions & Use Cases (Telco)

Telecom operators who can ingest and explore massive unstructured data have a lot to gain. This would enable them to rapidly introduce new capabilities such as location-based services, intelligent marketing campaigns, next best actions for sales and service, social media insights, network intelligence and fraud detection to significantly reduce cost and increase revenues.

 

Solutions We Offer

Big Data - Customer Experience Analytics

Customer Experience Analytics

​Increased investments and critical focus on network operations are being driven by ever increasing data traffic.

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Big Data - Call Drop Analysis

Call Drop Analysis

Call Drops have a major influence on the perception of the customer on the Quality of Service offered by Telco.

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Big Data - Networks ROI

Networks ROI

Improvement in customer experience due to investments on network often takes a long time to manifest.​

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Big Data - Network Inventory Alignment

Network Inventory Alignment

In an increasingly competitive market, a crucial factor to ascertain a Telco's adaptability lies in accurate alignment of it's inventory​

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Big Data - Order Management

Order Management

Telecom Service Delivery order journey process involves multiple teams responsible for their individual tasks.​

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Big Data - Warehouse Rationalization to Hadoop

Warehouse Rationalization to Hadoop

As the volume, velocity and variety of data stretches the processing, capabilities grows exponentially. ​

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Big Data - Billing Transformation

Billing Transformation

Right-fit billing is one of the primary steps in keeping the enterprise customers satisfied.​

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Big Data - Inter-connect Routing

Inter-connect Routing

It is of utmost importance for the host Telco to route customer calls through the most optimal and cost-effective route.

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Big Data - Revenue Assurance through Correct Billing

Revenue Assurance through Correct Billing

Regulatory agencies around the world mandate Telcos to maintain an agreed % of credibility in the bills generated to subscriber usage of their services.​

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Big Data - Contact Centre Analysis

Contact Centre Analysis

A typical Telco contact centre infrastructure may serve over 1.5–2 million calls per day. ​

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Connected Stories

Big Data Research

Big Data Research

Discover how we seamlessly implemented end-to-end BSS B2B stack for the second largest cable operator in Germany

Discover how we seamlessly implemented end-to-end BSS B2B stack for the second largest cable operator in Germany

Discover how we enabled a leading telco in Qatar launch new lines of business

Discover how we enabled a leading telco in Qatar launch new lines of business

The customer holds the second largest public mobile and fixed telecommunications networks and services license in the state of Qatar.

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For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com