Tech mahindra
Tech mahindra

Order Management

Telecom Service Delivery order journey process requires involvement of multiple teams responsible for their individual tasks. It is critical to ensure that the entire process is efficiently monitored and managed, so that roadblocks are handled efficiently. Meeting the delivery timelines ensures both revenue and reputation of Telco.

  • Inability to have a single view of order in its E2E implementation cycle
  • Early identification of roadblocks in order implementation, follow-up on RCA and resolutions with respective teams may lead to increase in Service Delivery Lead Time
  • No alarms / monitoring set for order completion, thus many orders tend to be stuck for a long time till escalations are received
  • Loss of customer’s faith, revenue, in case of delay in order delivery
  • A master dashboard for tracking E2E order journey
  • Data inputs accepted in multiple formats. Correlating data fields matched to extract information relevant to tracking order status
  • SLA based automatic alarms, in case any task is stuck beyond expected defined completion timeline
  • Classify reasons for delay in order processing, explore ways to prevent problem from recurring
  • Analyze order journey performance activity-wise and overall. Point to areas where improvements could be introduced for quicker execution cycles
  • Tech Mahindra Analytics Platform (TAP)
  • Ensure timely execution of contracts, foresee delays in advance and ensure best effort to avoid / accept any deficiencies in service
  • Issues are tracked near real-time, so that appropriate measures can be taken for quick resolution
  • Grouping of related KPIs with drill down feature to go to detailed level clearly highlighting the issues
  • Single view of E2E order journey provides for an efficient management approach to ensure Customer satisfaction and delight
  • Order KPI: New orders ,product, region, activities, status
  • Order Backlog:
 

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For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com