Tech mahindra
Tech mahindra

Revenue Assurance through correct billing

Regulatory agencies around the world mandate Telcos to maintain an agreed % of credibility (usually > 95%) in the bills generated to subscriber usage of their services. Whenever a customer has a discrepancy the same is expected to be resolved within a said period of time (7 days is mandated by TRAI in India). This ensures regulatory norms are met and transparent customer experience is provided, which is a key importance to protect revenue and reputation of Telco.

  • According to a industry study, around 20% of revenue leakages occur due to rating and billing difficulties
  • One function acting independently without taking into effect the limitation and capabilities of the other function would result in a loss of revenue
  • Custom contracted or multiple rating schemes are also increasing which creates huge chances of errors in billing
  • Complex rating structures just like complex promotions lead to numerous chances for errors
  • Call detail records used for bills production must be approved before any bill runs. Bills produced need to be checked before being sent to the customers
  • Data from sporadic databases correlated to provide single view of truth with respect to billing & rating accuracy
  • Real-time answers to customer complaints with regard to billing discrepancies
  • Innovative dashboards for Call Center agents to have all information they need on billing subscribers
  • Localization of faults to relevant area in the billing cycle
  • Tech Mahindra Analytics Platform (TAP)
  • Protect Revenue loss due to under-billing
  • Protect loss of Reputation due to over-billing
  • Billing Assurance
  • Customer Experience
  • Regulatory Compliance

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For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com