Digital Enterprise Services (DES) offer innovative and customer-centric services and solutions integrating technology with business that answer today’s issues, anticipate tomorrow’s needs and create Future Proof and Future Ready Solutions using seven technologies namely Networks, Mobility, Analytics, Cloud, Security, Social and Sensors. Digitalization of business value chains would significantly impact business ecosystem and IT ecosystem of the enterprises. Enterprise applications providers, technology, and Infrastructure vendors realized the power of the confluence of disruptive technologies like Cloud, Big data, Mobile, Social, Sensors etc. and the next-gen solutions developed with the nexus of these forces.
Key characteristics defining next generation enterprise include a geographically distributed workforce; the innate ability to embrace innovation both inside and outside the organization’s boundaries; flexibility in business processes to include customers, suppliers and partners; a culture of openness and shared ideas honed from a life time of digital exposure including social media and always-on web access.
Today’s overall DES business is driven predominantly by Apps Centric (50%), Device centric (20%), and Hybrid (30%) markets spread across key industry verticals namely BFSI, Retail, Travel & Logistics, Manufacturing, Healthcare & Life Sciences, Energy & Utilities and Telecom sectors.
DES Service Offerings - Horizon Digital - Tech Mahindra’s Digital Transformation Framework
‘Horizon Digital’ is the transformation methodology that aims at real time customer engagement, anytime, anywhere, any device experience, driving operational efficiency through agile delivery models to create Analytics led Cloud enabled and Mobile delivered Digital Enterprise Services.
In order to achieve enhanced customer experience by driving operational efficiency, there are primarily three approaches to be followed for Digital Transformation.
- Consulting Led Service Offerings
- Platforms Led Service Offerings
- Mobile Analytics Cloud (MAC) Led Service Offerings