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Tech Mahindra can provide a gamut of BPO services as described below:
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Functional Solutions (horizontal) |
Customer Service |
Contact Centers for Sales, Customer Service & Helpdesk services |
Finance & Accounting |
Account Receivables & Payables, Tax Management, Expense Processing, Reconciliation Services, Financial Accounting, Cost accounting, Financial Analysis, MIS |
HR Outsourcing |
Manpower Planning & Recruitment, Compensation Management & Payroll Processing, Benefits Administration, HR Information System, HR Helpdesk/Helpline, Training, Performance evaluation |
Analytics |
Financial Analytics
- Back-Office Processing
- Equity Research
- Credit Underwriting
- Cash Management Processing
- Benefits & Payroll Processing
Business Intelligence
- CRM Analytics
- Enterprise Data Management
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Order Management |
Quoting, Order Entry, Order Management, Customer Support, Logistics Support, Order Returns Management |
Procurement |
e-Business Solutions, Tactical Procurement, Strategic Procurement, Compliance & Performance Management |
Contract Management |
Supplier identification, Contract negotiation & Dispute Settlement, Service ordering, Tracking vendor equipment, Monitoring and analysis of vendor performance , Forecasting and Analysis, Aligning procurements with business objectives, Securing competitive rates for products and services. |
Service Provisioning |
Service Requests, Estimations, Approvals, Orders, Installations Assignment and Activation, Acceptance, Monitor & Implement change, Update switches, Update network elements,Disconnects |
Inventory Management |
Manage and account for products, Variance analysis between the forecasted & actual cost, Exception Reporting, Track and report changes. |
Invoice Validation |
Invoice/Bill Receipt, Invoice Scanning, Invoice Data Entry, Invoice Validation, Invoice/Bill Consolidation, Conversion of Paper to E-bills, Identify new request to be invoiced, Invoice Payment, Invoice Dispute Settlement |
Transition Methodology:
All new engagements are transitioned using a standard mASTER TM process implementation methodology. This key benefit of the mASTER TM process is that it clearly defines the roles and responsibilities, along with the milestones to be achieved under each phase of transition. mASTER TM classifies the outsourcing life cycle into five phases and defines five main responsibility tracks and every responsibility track has specific deliverables at each phase.
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