Tech mahindra
Tech mahindra

Business Operations Transformation

Operational expenses account for about 50 percent of the total company costs and are heavily influenced by the cost of systems, people and processes.

Our Business Operations Transformation offering helps to achieve cost reduction and business agility by implementing a standard business and IT architecture – aligned to a telecom company’s processes, systems and people.

The sub offerings of Business Operations Transformation are:

  • Business Transformation
  • Product Rationalization
  • System Rationalization
  • Productivity Improvement
  • Data Cleansing
  • Vendor Consolidation
  • Business Process Re-engineering
  • Business Process Automation
  • Consulting
  • Customer/Supplier e-bonding
  • Shared Services Set Up Feasibility and Strategy
  • Exception and Jeopardy Management
  • Inventory Cleansing
  • Change Management
  • Operating Model Re-engineering
  • System Transition Management

Value Proposition

  • Improving operational and decision processes to provide performance visibility across the enterprise
  • Enhancing processes to optimize supply chain, sales, marketing etc
  • Establishing a foundation for consistent metrics and building profile and competency metrics for operations
  • Utilizing initiatives and goals or objectives that can align performance
  • Utilizing simulation and modeling to enable operational improvements
  • Leveraging methodologies and tool frameworks that can improve operational effectiveness (Lean, Six Sigma, Enhanced Telecom Operations Map (eTOM) and Service-Oriented architecture (SOA) etc.)



Know how Tech Mahindra delivers superior digital customer experience through a strong consulting framework. The customer is a European telecom company.

Case Studies

Tech Mahindra’s PCMS expertise helps save cost for global manufacturing services and contract manufacturing firm (process change management system). This in-depth independent research study uncovers how a a global manufacturing services and contract manufacturing firm identifies the key benefits and costs of working with its PCMS expertise.

For further information please write to

For further information please write to