In today’s fast changing world, communication service providers are facing various challenges ranging from high capital investments, increasing customer churn and market consolidation to emergence of new technologies. These challenges are compelling service providers to focus explicitly on processes and their practical implementation through business process automation. With the convergence of Information Technology (IT) and telecommunications, new services being rolled out to customers require new business models and processes to keep pace with changing customer requirements, competition and technology advances.
This makes the comprehensive definition of business processes and their effective management through automation imperative for service providers. With the aim to improve the overall customer service experience and generate higher profits, service providers seek adequate measures and proven methodologies to manage these challenges and maximize benefits.
Consulting group serves its customers by providing services which include process design, process re-engineering, process transformation, process harmonization, process analytics and benchmarking with respect to standards such as Enhanced Telecom Operations Map (eTOM), Information Technology Infrastructure Library (ITIL), etc. Process designing refers to clearly defining and building a process. Re-engineering involves reconstruction of a business process to gain efficiency. Process transformation involves drastic changes made to business processes to comply with business drivers.
- Business Process Center of Excellence (CoE)
- Business Process Design and Modeling
- Business Process Improvement and Re-engineering
- Business Process Audit and Compliance
- Business Process Simulation