Tech mahindra
Tech mahindra


In today’s fast changing world, communication service providers are facing various challenges ranging from high capital investments, increasing customer churn and market consolidation to emergence of new technologies. These challenges are compelling service providers to focus explicitly on processes and their practical implementation through business process automation. With the convergence of Information Technology (IT) and telecommunications, new services being rolled out to customers require new business models and processes to keep pace with changing customer requirements, competition and technology advances.

This makes the comprehensive definition of business processes and their effective management through automation imperative for service providers. With the aim to improve the overall customer service experience and generate higher profits, service providers seek adequate measures and proven methodologies to manage these challenges and maximize benefits.

Consulting group serves its customers by providing services which include process design, process re-engineering, process transformation, process harmonization, process analytics and benchmarking with respect to standards such as Enhanced Telecom Operations Map (eTOM), Information Technology Infrastructure Library (ITIL), etc. Process designing refers to clearly defining and building a process. Re-engineering involves reconstruction of a business process to gain efficiency. Process transformation involves drastic changes made to business processes to comply with business drivers.

Key Offerings

  • Business Process Center of Excellence (CoE)
  • Business Process Design and Modeling
  • Business Process Improvement and Re-engineering
  • Business Process Audit and Compliance
  • Business Process Simulation



Know how Tech Mahindra delivers superior digital customer experience through a strong consulting framework. The customer is a European telecom company.

Case Studies

Tech Mahindra’s PCMS expertise helps save cost for global manufacturing services and contract manufacturing firm (process change management system). This in-depth independent research study uncovers how a a global manufacturing services and contract manufacturing firm identifies the key benefits and costs of working with its PCMS expertise.

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For further information please write to