Tech mahindra
Tech mahindra

Mobility Solutions

Our extensive experience in working with global world class telecommunications operators has helped us understand the factors that make business operations much easier and more controllable to telecom companies. Applying enterprise mobility to these areas increases efficiencies and customer satisfaction.

  1. T2R on the Move

    The workflow-based mobility solution will help the field engineers of telecom companies in the following manner:

    • Be equipped with real time information of network and element faults and route resources to the right areas of need at the right time based on location and skills
    • Easily access the troubleshooting knowledge bank, capture on ground images of faulty equipment and instant video chat with backend teams
    • Quickly order faulty equipment and manage vendors

    Benefits

    • Increased productivity
    • Quick resolution and proactive prevention of network faults
  2. Sales & Distribution Mobility

    The end-to-end mobile solution bridges the gap between the telecom companies and retailers by automating the sales and distribution of products.

    Our solution

    • Helps the distribution teams in telecom companies to onboard and transact with retail outlets
    • Integrates customer transactions, inventory information and sales performance for retailers
    • Integrates easily with any existing sales and distribution systems with minimum customization

    Benefits

    • Faster time to market and wider sales reach
    • Better visibility and control over business operations
    • Reduced revenue leakage
  3. Subscriber Self-care

    Customer care is normally provided through the helpdesk. However, most of the customers seek information rather than support. Our mobile-based solution provides subscribers with:

    • Real time information on usage for multiple services such as mobile, broadband and landline
    • Easy view of the current position on the billing cycle, monthly bills, usage patterns, lapsed and available offers
    • Mobile bill payment option

    Benefits

    • Reduced cost of operations
    • Increased customer satisfaction resulting in reduced churn
    • Customer convenience for making payments

Brochures

An opportunity for CSPs in the mobile payments market

An opportunity for CSPs in the mobile payments market

Success Stories

Know how we lowered cost and enabled mobility roll out for a fortune 500 company

Know how we lowered cost and enabled mobility roll out for a fortune 500 company

The customer is a large technology player.

Learn how Tech Mahindra helped a client gain a competitive edge by adopting mobility for its end customers and employees.

Learn how Tech Mahindra helped a client gain a competitive edge by adopting mobility for its end customers and employees.

The customer was a leading bank.

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com