Tech mahindra
Tech mahindra

Overview

Infrastructure Management Services

Tech Mahindra’s IT Infrastructure Management Services (IMS) offers a suite of reliable, responsive, flexible and proven infrastructure services and solutions that deliver differentiated value to our customer's business.

Our rich portfolio of service offerings span across the infrastructure lifecycle of Plan-Build-Run-Monitor and includes infra consulting, data center, end user computing, enterprise networking, enterprise security, IT infrastructure operation management and transformation services.

The IMS team with experts in 36 countries, an ecosystem of strong alliances and a Delivery & Data Center footprint across continents helps us provide true 24X7 services to over 190 customers in multiple industries such as Telecom, Banking, Manufacturing, Insurance, Retail and Healthcare. We continue to invest in multiple proprietary initiatives such as Tech Mahindra USOP (Unified Service Operations Platform), IMS Academy and IMS NWS (New World Solutions) that help us constantly innovate and deliver differentiated and incremental value to our customers.

 
    • Breadth and depth of offerings that are proven
    • Deep domain expertise in Verticals across Telecom, Banking, Manufacturing, Insurance, Retail and Healthcare
    • Multiple engagement models with shared risks and rewards
    • Ability to scale as you grow - our single largest engagement is of 1400+ FTEs managing 75K+ Servers, 25 PB Storage, 35K Network Elements, 1700 Applications.
    • Investments in platforms, tools and a robust ecosystem of alliances that help us deliver differentiated value
    • We enable our customers win:
      • Our VDI implementation at a Large Australian Bank won IDC Enterprise Innovation Award
      • Our client, an Indian Banking major, was awarded as the “best internet banking site” in India by IBA
    • Mahindra group ecosystem leverage for best practices
    • Partners with best-of-breed technology providers
    • Analyst Endorsements
      • Positioned in Gartner's MQ for DC & IUS, Americas for the 3rd time in a row
      • Featured in Forrester’s Wave for “Global IT Infrastructure Outsourcing”
  • Reliable: Best-of-breed products and processes, Quality certifications, stringent audit checks, world-class assets and a robust training methodology ensure our services are reliable and are delivered first-time-right
  • Responsive: One of the key values we stand for is ‘Customer First’. Be it solving a problem, addressing a situation, exploring a new technology or stepping out of comfort zone, we are quick to respond. No surprise we designed and deployed a Tier 2 Datacenter for one of our customers in just 90 days!
  • Flexible: Be it engagement models, pricing options, choice of delivery locations, roadmap for infra transformation or adoption of new technologies, we offer multiple and granular options for our customers to choose from
  • Proven: Serving over 190 customers with average engagement tenure of over 6 years. Managing over 75+ Data Centers. Large SoC Operations delivering to 450+ enterprise clients. Our engagement with some of our long serving customers is as old as we are in this business!
  • Future-ready infrastructure-: Our experiences, best practices and investments deliver unprecedented scalability
  • Peace of mind: Holistic and integrated security offerings that secure every aspect of the IT landscape
  • Flexibility: Multiple engagement and delivery models with a choice of pricing options
  • Stay ahead with Smart Infra management - Investments in automation and next generation IT Operations leveraging USOP
  • Savings: Guaranteed YoY savings through transformational service delivery approach including asset monetization

Experience

  • Manage 70+ Data Centers, 650,000+ assets, 80+ PB of data
  • Over 15 years of providing Hosting Services from Tech Mahindra Data Centers
  • 5+ Years engagement on Workspace-as-a-Service for 20,000+ users
  • Operate multilingual service desk
  • SOC services for over 450+ enterprise customers

Unique Scale

  • Largest Infra Management engagement with 1400+ FTEs managing 75K+ Servers, 25 PB Storage, 35K Network Elements, 1700 Applications

Investments in Innovation

  • IMS Academy:  Unique simulation-based infrastructure operations training program
  • Pioneers in transforming traditional desktops to WaaS in a private Cloud model
  • Unified Service Operations Platform (USOP): A next generation automation and service management platform

Differentiated offerings

  • Workspace- as- a-Service (WaaS):  Transforming traditional desktops to workspaces in a private cloud
  • Managed Platform for Adaptive Computing (mPAC):  Enabling a secure transformation leveraging the cloud
  • Mobile Device Management (MDM): Enabling BYOD
  • Modular Enterprise Managed Services (mEMS):  Simplifies enterprise network management leveraging Cloud-based platform
 

Services

Overview - Services

 

  • Data Center
  • End-User Computing
  • Networks
  • Security
  • IT Infrastructure Operation Management
  • Infrastructure Consulting services
  • New World Solutions

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Alliance and Partnerships

Overview - Alliance and Partnerships

 

Our in-depth solution offerings are enabled by strategic alliances with technology vendors and system integrators—our partners in delivering industry’s best end-to-end solutions to our customers

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Awards and Accolades

Overview - Awards and Accolades

 

Our Infrastructure Management services & Solutions have won multiple awards globally.

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Testimonials

Overview - Testimonials

 

We aim for highest level of customer delight through all our engagements with them. Here are some of the testimonials by our clients

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Solution Insights

Managed Platform for Adaptive Computing (mPAC)

Managed Platform for Adaptive Computing (mPAC)

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A connected workspace in a connected world

A connected workspace in a connected world

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Managed Hosting

Managed Hosting

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Plan your move towards business aligned IT infrastructure

Plan your move towards business aligned IT infrastructure

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Infrastructure Management Services

Infrastructure Management Services

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Success Stories

Top multinational improves IT operation cycle time and service quality through Data Center consolidation

Top multinational improves IT operation cycle time and service quality through Data Center consolidation

Leading organization improves visibility into its complex IT infrastructure, reduces cost and achieves higher levels of infrastructure management maturity

Leading organization improves visibility into its complex IT infrastructure, reduces cost and achieves higher levels of infrastructure management maturity

Leading Telecom company improves IT infrastructure flexibility and service quality with infrastructure consolidation & rationalization

Leading Telecom company improves IT infrastructure flexibility and service quality with infrastructure consolidation & rationalization

Fortune 100 company achieves 60% IT Infrastructure operations cost reduction though vendor consolidation and RIM adoption

Fortune 100 company achieves 60% IT Infrastructure operations cost reduction though vendor consolidation and RIM adoption

G1000 Group Airlines achieve high IT Infrastructure operations efficiency

G1000 Group Airlines achieve high IT Infrastructure operations efficiency

Connected Stories

For further information please write to connect@techmahindra.com

For further information please write to connect@techmahindra.com