We offer consulting, implementation and management for all infrastructure applications, including Enterprise Systems Management and Information Technology Service Management systems. These systems are critical for the day-to-day information technology operations of global customers and we have developed capabilities to support all the leading vendor solutions in this domain including, CA, BMC, HP, IBM and Microsoft.
We strongly believe the future of efficient information technology operations is dependent on a strong service automation platform and the ability to provide customers with an end-to-end service view. We have invested in a Service Automation Platform and a Service Performance Management Platform that enables our customers experience a new level of service efficiency and management.
Tech Mahindra Enterprise Systems Management (ESM) service focus on addressing critical needs of customer enterprise towards implementation and operations of ESM Tools.
Tech Mahindra collaborates with you to create an ESM tools service strategy that will ensure maximum infrastructure availability, data protection, business application performance. It will also provide visibility towards highly available infrastructure & towards increasing the responsiveness for better application performance with real time dashboards and reporting.
Tech Mahindra’s offers consulting, implementation and management for all infrastructure applications including Enterprise Systems Management and IT Service Management systems. These systems are critical for the day-to-day IT operations of Enterprise Customers and Tech Mahindra has developed capabilities to support all the leading vendor solutions in this domain including, CA, BMC, HP, IBM and Microsoft.
We strongly believe the future of efficient IT operations is dependent on a strong service automation platform and the ability to provide customers with an end-to-end service view. We have invested in a Service Automation Platform and a Service Performance Management Platform to take our enterprise customers to a new level of service management.
Our services in Enterprise Management include:
Business Issues addressed:
- Assessment Services
- Business Services Management
- Build(Design & Implement )
- Service Desk & ITIL Processes
- Monitoring & Event Management
- End User Performance Management
- Business Performance Management
- Application Performance Management
- Service Reporting Portal
- Process Automation
- Run (Managed Services)
- Remote Service Management
- IT Service Management
- Enterprise System Management
Tech Mahindra recognizes the various potential challenges our customers face in their daily routine of managing complex IT functions to drive their core business services. Tech Mahindra Business Service Management solutions reduces IT complexities, by breaking away technology focused silos to a business driven IT environment that address the challenges like
- Process standardization & automation, Business Services Assurance.
- Seamless integration of disparate technological components to achieve business goals.
- Optimization of IT Services towards supporting the business priorities.
- Business oriented IT Services transformation from IT driven Business.
- Need for intrusive Real-Time Performance and Availability Solution.
- A consistent, holistic view of the enterprise from multiple dimensions.
- A consistent management methodology of the enterprise in terms of reliability, availability, performance, and supportability (RASP) that is meaningful at the various dimensions of the enterprise.
- A consistent way of defining the overall quality of service measurements, using models that are meaningful to the respective stakeholders.